Placed my first order with Cigar Bandits last week after hearing very encouraging things about them from the CATS group on Facebook. Received a couple of samplers with no packing material to speak of -just thrown loosely in a small flat rate box. One of the cigars was kind of crushed. To top it off, one stick was moldy. Customer service responded promptly and promised to replace the two that were ruined. I'm OK with this resolution for now - we'll see how the quarantined sticks turn out.
I was in O'fallon back in October and was looking for a good place to buy a stick. Ended up at this little half ass bar with a humidor. Don't believe it was this place. They had all the common stuff but it nothing to brag about. Best part of the trip was making it Busch Stadium for a Cards game.
I would like to amend my above review and call everyone's attention back to this. On top of the replacements I was promised, I was also offered $10 off my next order (no minimum), and was further surprised to receive this Nub sampler gift set in my mailbox today. While I was very disappointed with the original order, I feel they've really gone to great lengths to make things right, and I will probably give them another shot.