Great Service at Cigar Place
appollo
Posted 2/10/2017 1:29 PM (#697708)
Subject: Great Service at Cigar Place



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Received an order from cigar place this week an one of the 5 paks were wrong,the tag on the pkg.was right but the sticks inside were wrong.I emailed Jessica[she says hi to all the brothers]and in one day it was sorted out and the sticks I wanted were on the way and they threw in the ones they set by mistake.Its like a bomb from cigar place .I was also able to get ANOTHER 5 PAK to tag along with them at no freight charge.
I find the customer service here next to none,its beginning to be one of my go to sites as a brother from the GWN.

Edited by appollo 2/10/2017 1:41 PM
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ntanner
Posted 2/10/2017 3:03 PM (#697711 - in reply to #697708)
Subject: Re: Great Service at Cigar Place



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I have always been pleased with their service. They take care of the customer.
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nirab
Posted 2/10/2017 4:12 PM (#697713 - in reply to #697711)
Subject: Re: Great Service at Cigar Place



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I've been buying from them since I discovered I like cigars...with stories like this, I shall continue to purchase from them...
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BewareDaPenguin
Posted 2/10/2017 6:22 PM (#697717 - in reply to #697708)
Subject: Re: Great Service at Cigar Place



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Yeah that's great to hear, I've found that good customer service goes a long way in this industry. I think everyone has had a bad experience and it leaves a pretty bad taste in your mouth. I've paid more for sticks from a place I know has good customer service then the alternative. It is good to hear stories like this one
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Camshaft83
Posted 2/11/2017 5:59 PM (#697745 - in reply to #697708)
Subject: Re: Great Service at Cigar Place



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I've been very impressed by their customer service as well. Probably the best in the online cigar industry IMHO.
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