Thompson's Cigar

Started by dddddmorgan, 08/23/2011 05:16 PM

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dddddmorgan

As some of you might know I am a relative newcomer here and in my enthusiasm I found Thompson's right off the bat (unfortunately long before I found all of you).

I will no longer do business with Thompson's and here's why in a chronological order:

1. I placed an order with Thompson's on Thursday.

2. The following Tuesday I received a call from Thompson's confirming my order and shipment that afternoon. Included was a "gift" for joining their monthly club.

3. During this phone call I did my best to stay plesant and inform them "I don't want to join any club."

4. Wednesday morning my order finally shipped (almost a week after being placed).

5. Thursday I log into Thompson's to check the order status and I am still enrolled in said club. A phone call follows, language gets more direct but still polite.

6. Saturday, checked on order status (expected a tracking # and of course there isn't one), still enrolled.... Okay, now I've lost my patience, phone call follows. No bad language but I inform them that I have an Uncle who is a less than reputable lawyer... Status now reads "inactive, no shipments."

There you have it. Perhaps some of you are in love with Thompson's but they won't get any more of my money. In the following weeks I have found a plethora of merchants with much better customer service and much less "underhandedness."

P.S. Thanks to all the folks who recommended various online merchants to me.

P.P.S. Curses on the sick one who pointed me to Cigarbid!!   :lmao:
Molon Labe!

Shukpaw

I don't think any of us here are in love with Thompson's.

You are learning what most of us already know about their "customer service'.
I'm right 98% of the time.  Who cares about the other 3%?

lubrix

----
Guru of ruining the moment.

ntanner

not the best outfit there is.
I am not concerned about what you think as I can tell you don't do it often.

I used to be a people person, but then people ruined that for me.

Every loaf of bread is a tragic story of a group of grains that could have become beer but didn't.

Romeo

I think there's to much smoke In this cigar shop I once heard someone say before I threw them out !

ROTHNH

Yep -- not many Thompson's fans here.

dwig

One order is all it took me.
Never again!
 :mad:
I wonder if clouds ever look down on us and say:  Hey look.  That one is shaped like an idiot!"

rumrunner88

never again, I did partake in their 4/5 pack frenzy (I cant remember). I picked up the highest priced sticks they offered for cheaper than i could have else where. Too bad one of the Padilla Miami torpedoes was split from the band to the cap. but for 20 bucks a 5-er, i couldn't really complain at the time. I've learned to shop better now.

cocon

I got hit today with almost an $80 "club" order, I did not think I had joined the club!  After 2 phone calls and speaking to 3 people they are taking the order back and stopping my "membership."  

When talking to the last guy he said "Ok, the membership has been stopped, but let me tell you about this 10% off special we are running."   REALLY ARE YOU SERIOUS!!   :crazy:

I only ordered a humi, so how they picked my sticks and kept  my card info is a mystery to me??

Lesson learned I will stick with my usual sources.

 :-)
WOOOOO - Ric Flair

Train, say your prayers, and eat your vitamins - Hulk Hogan

Mozwik

Before reading about them I made an order this day last week. I am told it has shipped but have no idea where it is as they do not share the tracking number which I find really annoying. I have had the obligatory phone calls saying I have some points I can use on a purchase right now and please join our club. As far as I know I have not joined their club.

Because I do not like their business practices, I will not use them anymore. I am really surprised that they have not read all the negative posts on the web about themselves and tried to change their policies to become a more customer focused outfit   :confused:

cocon

Yep, they did the same thing to me.  I had to call to get my tracking number.
WOOOOO - Ric Flair

Train, say your prayers, and eat your vitamins - Hulk Hogan

Robert LG

I'm very glad that this place steered me away before i ever placed an order.
Rob

RoscozRevenge

Note to self: Avoid Thompson's
"If anyone gets nosy, just...you know... shoot 'em. "
-Malcolm Reynolds

cocon

They really could be a good company, but they choose to do business in a way that I would not do.  If you treat BOTL's in a good way they will buy.  First rule of bid-ness!!
WOOOOO - Ric Flair

Train, say your prayers, and eat your vitamins - Hulk Hogan

DonM

Thompson's is 30 minutes away from me and have never used them  Cbid however, has managed to get alot of my money along with CI and Famous

"The Curmudgeon"













kola

My experience with Thompson's hasn't been that spectacular either, but not quite as bad as what some of you have been through.  Maybe it's because all I buy from them are shop floor cigars, like the PDR VLR and a couple other less than $1 sticks like it.

Smoke 'em if you got 'em
Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery - Winston Churchill

rumrunner88

QuoteMozwik - 8/23/2011  7:48 PM

Before reading about them I made an order this day last week. I am told it has shipped but have no idea where it is as they do not share the tracking number which I find really annoying. I have had the obligatory phone calls saying I have some points I can use on a purchase right now and please join our club. As far as I know I have not joined their club.

Because I do not like their business practices, I will not use them anymore. I am really surprised that they have not read all the negative posts on the web about themselves and tried to change their policies to become a more customer focused outfit   :confused:

Thompsons probably makes a killing. They stick people with a club order and some probably dont send it back. They do some serious business off their shatty house brands with margins that are way too high. Their introductory deals probably get slammed and they make money off of that. They probably dont spend much in the customer service dept., so there you go.

kcramer

I've only ordered from them once, it was not a bad experience but I will not order from them again.  Slow shipping and phone calls out the wazoo...for no reason :confused:

lubrix

I have never ordered from them but have looked at their site years ago,ever since when I search for cigar sites I get redirected to Thompsons Cigars.This happens at least twice a day.This pisses me off and have tried to fix it at no avail.Any ideas?.
----
Guru of ruining the moment.

metalhead y cigarguy

I've never ordered from them nor will I probably ever, but for some reason the other day I got a flyer type catalog of theirs in the mail. Interesting.  :confused:   I threw it straight into the trash.  :biggrin:
I'm a Guru playing a Guru disguised as another Guru. 

http://www.cigargeeks.com/index.php?action=humidors;area=public;member=metalhead+y+cigarguy

Instagram: metalhead_cigarguy

wescat

I buy off their auction maybe once per year. I scored a box of 2005 Liberty's that way ~ 3 years ago.
The second law chases us all.
In most realms, tranquility comes from ownership.
Order ensues when everyone totes their own water.  
Stand firm, and never let the bastards grind you down.  
Life's arc is primarily charted between ones ears.
Good judgment comes from experience, and a lot of that comes from bad judgment.
Heaven is where the police are British, the lovers French, the mechanics German, the chefs Italian, and it is all organized by the Swiss.
Hell is where the police are German, the lovers Swiss, the mechanics French, the chefs British, and it is all organized by the Italians.
Be Sunny ¦ Stay Frosty.

MT21

Just another voice.  I didn't like their their continual phone solicitations and their house cigars were mediocre at best.  Their brand name cigars can be found for much better prices elsewhere.  I cut all of my strings with them and have never returned.

Thompson's:   :barf:
"Good judgment comes from experience, and a lot of that comes from bad judgment."

Gurkha free zone.




sullivan8078

My experience with them wasn't bad. I got the med sized humi and 50 of their house sticks for a decent price. This has been a long time ago and they didn't have a club that I was aware of at the time. After reading this though I will stay away in the future. Looks like I just got lucky.  :confused:
-David
"Ceiling fan stirs the air, cigar smoke did swirl."- J.B.


Bob Cordell

I won an auction once and damned if they didnt sign me up for a box of the same six months later at full price! I didnt sign up for that, give permission or authorize any such order! It showed up at the door snd on my credit card!


I was mad as hell!!!!!



   :mad:



Get ready for a bunch of calls as well, they are your new BFF!



 :mad:
"I bet there's rich folks eating in fancy dining cars,
They're probably drinkin' coffee and smoking big cigars"

nwb

Quotewescat - 8/24/2011  5:36 AM

I buy off their auction maybe once per year. I scored a box of 2005 Liberty's that way ~ 3 years ago.

x2
Chief of Shaft


   
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