Kudos to CigarKing.com

Started by Brlesq, 09/12/2011 08:00 PM

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Brlesq

Last week Cigar King opened up their newly designed website and offered free shipping on all orders through the weekend.  It had Liga Privada #9 Tasting Samplers listed for $53.95 (a great find and price since the LP#9's have been harder to find lately).  So I ordered 2 of these + a 5 pack of Cigar King Aged Reserve Maduro Pyramids for $19 (these are a very good house brand that I enjoy.)

Turned out that the website still had a few bugs in it, the "live" inventory wasn't completely up-to-date, and they were out of the LP#9 Sampler (just like everyone else is).  So Gary Spahr contacted me right away and asked me what he could do to make this right. He really came through on making things right!

In place of the LP#9 samplers (each had 5 cigars of various sizes, small to large), he substituted:

6 - LP#9 Corona Doble Oscuros (the most expensive LP#9)
4 - LP#9 Belicosa Oscuros (my favorite size!)
1 – LP T-52 Corona Doble
1 – My Uzi Weighs a Ton 660 (I haven't tried this new release yet)
1 - Curivari Reserva Limitada Café Café 52 (I haven't tried this one yet either, but I like the other Curivaris blends that I have tried)

Everything was delivered with humi-packs.  Instead of just saying "Sorry, it's out of stock", Gary went out of his way to make a very happy customer (10 great LP#9's and 3 bonus cigars).  Kudos to Cigar King!  

Check out their newly designed website.  Its much more user friendly than the old one.  I know I'll be back again!
Bruce
Chief Enabler 
Guru of Decorum & Sarcasm


Hey! How come Habana is written on here with a Sharpie ?!?

A day without whiskey is like . . . just kidding, I have no idea!


lubrix

----
Guru of ruining the moment.

nwb

That is great CS!  They are a very good at working with customers.
Chief of Shaft

horrido

Good to hear an awesome vendor coming through.
"As you approach thirty, you have a thirty ring gauge; as you approach fifty, you have a fifty ring gauge."
-- Cuban saying

Robert LG

That certainly put them on my top vendors list.  Very nice!
Rob

kola

Wow, it's great to see retailers putting the customer first like that! Good for you, and good for them!

Smoke 'em if you got 'em
Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery - Winston Churchill

junglepete

I rememeber something wacky in the past when dealing with them and yes, they were right on top of it and resolved everything to my satisfaction  :bigthumbs:
Guru of Frugality

"It is your decisions, not your conditions that shape your life."  ~Tony Robbins~

Herfin' Chef

I'm gonna have to get over there and check 'em out...Wtgo Bruce
-w-  
(unofficial Man of War)

Stimulating the American economy...One cigar at a time

Hot Stuff x

I've only ordered from them once or twice but was happy with the service.
LES
Guru of Morning Calm and Oriental Wisdom


_________________
"So I feel like I've cheated on a wife or long time lover... this is your damn fault Les, you sent me that first Tatuaje!!!!!!  You introduced us!!"  - Bob Cordell

"You got me started on both the Liberty and the Christian's Blend, Les. Now my kids won't be able to go to college." - Brlesq


   
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