After my recent surgery I made an order with Elissa, at Charmed Leaf. There was an honest mistake on where my shipment was sent to, as my billing address was different than my shipping address. I contacted Elissa, and also tried to go to my old residence. Of course the new residents had received no package at all. SURE ! On the other hand Elissa responded very quickly and replaced my order. I was blown away, as she doubled my order and sent some cool sticks I didn't even order !!! Also a really cool new lighter. Trust me you should do business with her. Not because of the extras, rather she is a top notch person who deserves our business !