I ordered about four tins of pipe tobacco from
pipesandcigars.com on April fools day and when my order came, they had accidentally shipped me a tin of C&D Manhattan Afternoon instead of C&D Sunday Picnic. I'm a new pipe smoker and am trying new stuff anyway, so I sent them an e-mail and told them about it but not to worry since it wasn't a big deal. They sent me an e-mail back telling me that they had just moved or restructured their wharehouse and were sorry for the mistake and they offered to send me a replacement tin of Sunday Picnic, but I told them it really wasn't a problem. Then yesterday, out of the blue, they sent me the Sunday Picnic anyway.
I am very impressed by them and will be ordering all my pipe stuff from them in the future.