Okay, I will start by saying I made a mistake. I'm bidding on an auction and I put my max bid in the bid box. I immediately called their customer service and they say there is nothing they can do for me. The word of encouragement from their "customer service" is "well you might still be outbid". Their system used to only ask you for your max bid and then make the smallest bid for you. The only advantage I can see in their new system is to take advantage of customers who make mistakes like me.