Humidor Vault, with the e-shop moniker "For the Discriminating Cigar Aficionado", just earned a "FLAME" post from me.

- Placed order online October 28 for an item they showed in stock with the tag line "Usually Ships in 1 - 2 Business Days" (more on that in a minute).
- Email confirmation received within minutes.
- Credit card charged within minutes.
- Notice that order shipped...?

Finally called them on day 15 to inquire.  IVR nightmare and then VM during business hours. So I send an email inquiring about my order - email response within an hour - they're answering emails but not the phone?

Bottom line, they advertised availability and shipping in 1-2 days - The FTC is clear on the practice of advertising ship times (even if you say "usually").  If you fail to meet your advertised offer, you MUST notify the customer.

The package is now in transit and expected to deliver on Monday - 22 days after I placed the order and they took my money.

For the Discriminating Cigar Aficionado?  You bet!  I'm never visiting their site again.  

That bites! thanks for the heads up.

I may have ordered from them once or twice, but I've ordered from their sister-sites (cheaphumidors.com and buylighters.com) aplenty and have never had any issues.  Just my .02.

that sucks!

yeah i've had real good service from cheaphumidors.com too. i like their name your price thing. works great.

Quotegitfiddl - 11/16/2012  6:40 PM

I may have ordered from them once or twice, but I've ordered from their sister-sites (cheaphumidors.com and buylighters.com) aplenty and have never had any issues.  Just my .02.

I've also had good experiences with CheapHumidors.com.  LLC search didn't reveal they are associated - you sure?

Dave thinks all companies with "humidor" in the name are related.  I think Ron Perelman owns humidor vault, he used to run cigarcyclopedia before it went under.  I hope you get your issues resolved.

QuoteLonghorn - 11/16/2012  7:02 PM

Quotegitfiddl - 11/16/2012  6:40 PM

I may have ordered from them once or twice, but I've ordered from their sister-sites (cheaphumidors.com and buylighters.com) aplenty and have never had any issues.  Just my .02.

I've also had good experiences with CheapHumidors.com.  LLC search didn't reveal they are associated - you sure?

I couldn't swear to it, but I was under that impression.  Try Dave Sabot.  If they aren't, at one point I believe they shipped out of the same warehouse.  As for a LLC search, my wife would be upset if she caught me doing a search for "Lonely Latin Cootchie"...

That bites.  

bad service drives me nut's.

Quotenwb - 11/16/2012  8:02 PM

That bites.  

BIG TIME!!!!!

i hate when stuff like this happens...good looking out.

That's no good Longhorn, thanks for the heads up.  Will steer clear as well.  I had one issue with cheaphumidors, when I ordered a package deal with a free bundle of Gurkha Vipers with a humi, I wanted the Vipers, which is why I ordered it.  Instead of telling me they were out of stock they just replaced them with another Gurkha cigar which I didn't want and mailed them off.  When I emailed them their final answer was 'sorry were out of stock'. My response was 'so I get what I get and I don't throw a fit?'  They literally tried to make no effort to offer me something else I may want, give me a discount, nothing.  Very not impressive business habits.  Makes me not trust them as a company.  Now that I know buylighters.com and humidorvault are sister companies and these are their tendencies....   One more to avoid.  Their products are a dime a dozen and can be found at much more trustworthy sites.  Geez, it's not like their Victoria's Secret or something and have a huge brand name to back them up!  

Always amazes me how streamlined and effective their systems and equipment is at taking your money but never at resolving your issues

As far as them being associated maybe or maybe not! I know for instance the towers they all sell are made by the same company and drop shipped from that manufacturer. So that may be the case with some stuff being shipped from the same location.

Bummer. Hope wait makes up for the fiasco

This original was posted November 16th last year.  The item finally showed, but it took 3 weeks. Haven't placed an order with them since.

Thanks for the heads up, now I know which sites to avoid!