Just wanted to let everyone know again that SmallBatchCigars.com is a great online seller. I recently ordered some Mode 5 Cromagnon"s, and they accidentally sent me some Intemperence Intrigue cigars. I wasn't mad it just wasn't what I ordered. They were tasty looking little sticks so I emailed them and told them I'd be willing to keep them if we could work out a deal. Well I didn't even get a chance to haggle as Andrew told me to keep the cigars as it was there mix up and they shot my new Mode 5"s in the mail straight away the next day!! I have worked in a shipping dept, when I was younger, and know mistakes happen so I was surprised when he told me to keep the sticks and they would correct it. I again tried to offer to pay something for them but he wouldn't let me. Just a class act all the way, I know some geeks have asked about them so I figured I would post up and give them another good mark! Emails were all answered quickly and my problem was solved promptly with a very generous solution!

That's good to hear. Love hearing about exceptional customer service!!

Awesome. It's always great to hear positive customer service stories

Wow, that really is great customer service  

Awesome!

At least they fix their mistakes well.

Great customer service

Quotecavenbk - 5/28/2014  1:55 AM  That's good to hear. Love hearing about exceptional customer service!!

 X2, can make or break future buying decisions

Glad they took care of you!

Very good on them!.

Good to know, thanks for sharing

Nice!

Very nice of them!

That's awesome!

I placed my second order from Mark yesterday about 7 PM after a great first experience with some UF13s.  It has already been shipped and will be here Friday.  That is amazing, ordered at 7PM on a Wednesday, on my doorstep by Friday.  This place is the best.