Pleasant surprise.

Started by ntanner, 07/12/2014 12:26 PM

Previous topic - Next topic

ntanner

So last weekend before leaving town I ordered a couple 5 pack's from Cigar Federation. When I got home Friday night the package was here and there was a note explaining that they were 2 short on the 5 pack of Fratello corona's I had ordered so they substituted a couple Toro's and as an apology they also threw in a couple free stick's. A CF The Collective and a EZ Eminence. They will definantly get more of my business.
I am not concerned about what you think as I can tell you don't do it often.

I used to be a people person, but then people ruined that for me.

Every loaf of bread is a tragic story of a group of grains that could have become beer but didn't.

lubrix

----
Guru of ruining the moment.

Smurf

Great customer service, that would defiantly keep me coming back!
orbis non sufficit

StogieDad

Ordered from them a couple times, good folks.
"I drink a great deal. I sleep a little, and I smoke cigar after cigar. That is why I am in two-hundred-percent form."
-- Winston Churchill

"It has been my experience that folks who have no vices, have very few virtues."
-- Abraham Lincoln

"I call this turf 'n' turf. It's a 16 oz T-bone and a 24 oz porterhouse. Also, whiskey and a cigar. I am going to consume all of this at the same time because I am a free American."
-- Ron Swanson

dddddmorgan

That's great customer service. A recommendation such as this makes for the best advertising possible.
Molon Labe!

Vroomp

:bigthumbs:Good to hear!
Guru of Not Following the Rules


Cigar smoking knows no politics. It's about the pursuit of pleasure, taste, and aroma. -Anon

When you are dead, you don't know that you are dead. It is difficult only for the others.
It is the same when you are stupid....



DonM


"The Curmudgeon"













Cfickter

Well done CF, you could be getting my business with service like that
Guru Master of the Minions

Alcohol, Tobacco, & Firearms should be a convenience store, not a department of our government!

Gunga galunga ... gunga, gunga-lagunga." - Carl Spackler

Education is important, cigars are importanter!

I like long walks, especially when they're taken by people who annoy me





mpurtle01

I'm a fan of Cigar Federation as well

johncw

That is great customer service!

Chip Lemaster

I ordered a couple Ezra Zion's from Cigar Federation, of which I am Also a member, received my shipment today,,had a small problem, emailed them and was promptly helped,,  great group there as well,,,Glad I found both of these sites

BewareDaPenguin

"A champion is someone who gets up when he can't." - Jack Dempsey

"Things do not happen. Things are made to happen." - JFK

bmac7754

That's nice that they did that and threw in a couple bonus sticks.  Nice customer service right there.
"It's not the size of the dog in the fight, it's the size of the fight in the dog." - Mark Twain




ntanner

It was definitely above and beyond. Shows me they care about the customer.
I am not concerned about what you think as I can tell you don't do it often.

I used to be a people person, but then people ruined that for me.

Every loaf of bread is a tragic story of a group of grains that could have become beer but didn't.

Otter

That's awesome of them... sounds like they need to order a bunch more Fratello ;-)
R, Otter
------------------------------------------------------
Certified Retail Tobacconist
CRA Ambassador #0264
Twitter: @GeekCoefficient
Instagram: Geekcoefficient
https://www.facebook.com/groups/cigargeeks/

My Virtual Humidor: http://tinyurl.com/a9umtsr

cavenbk

Awesome customer service. Love hearing about companies that perform like that
You can judge the character of a man by the things he laughs at.

"A man's true character comes out when he's drunk."     - Charles Chaplin


ntanner

QuoteOtter - 7/13/2014  9:14 AM

That's awesome of them... sounds like they need to order a bunch more Fratello ;-)
I hear that
I am not concerned about what you think as I can tell you don't do it often.

I used to be a people person, but then people ruined that for me.

Every loaf of bread is a tragic story of a group of grains that could have become beer but didn't.

nwb

Glad they took care of you!  I wouldn't expect anything else from that operation. :biggrin:
Chief of Shaft


   
Privacy Policy     Terms of Service
Copyright © 2007-2024 Cigar Geeks, Inc. All rights reserved.