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Random quote: "I need a lot of cigars... About 1,000 Petit Upmanns." - John F Kennedy, before signing the Cuban embargo
- (Added by: mcdimond)



Pleasant surprise.
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ntanner
Posted 7/12/2014 12:26 PM (#481870)
Subject: Pleasant surprise.



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So last weekend before leaving town I ordered a couple 5 pack's from Cigar Federation. When I got home Friday night the package was here and there was a note explaining that they were 2 short on the 5 pack of Fratello corona's I had ordered so they substituted a couple Toro's and as an apology they also threw in a couple free stick's. A CF The Collective and a EZ Eminence. They will definantly get more of my business.



(CF Order2.jpg)



Attachments
----------------
Attachments CF Order2.jpg (90KB - 98 downloads)
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lubrix
Posted 7/12/2014 12:28 PM (#481873 - in reply to #481870)
Subject: Re: Pleasant surprise.


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Very cool!.
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Smurf
Posted 7/12/2014 12:30 PM (#481874 - in reply to #481870)
Subject: Re: Pleasant surprise.



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Great customer service, that would defiantly keep me coming back!
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StogieDad
Posted 7/12/2014 12:55 PM (#481876 - in reply to #481870)
Subject: Re: Pleasant surprise.



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Ordered from them a couple times, good folks.
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dddddmorgan
Posted 7/12/2014 1:18 PM (#481880 - in reply to #481870)
Subject: Re: Pleasant surprise.



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That's great customer service. A recommendation such as this makes for the best advertising possible.
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Vroomp
Posted 7/12/2014 1:55 PM (#481894 - in reply to #481870)
Subject: RE: Pleasant surprise.



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Good to hear!
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DonM
Posted 7/12/2014 3:54 PM (#481917 - in reply to #481870)
Subject: RE: Pleasant surprise.



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Sweet!
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Cfickter
Posted 7/12/2014 4:13 PM (#481920 - in reply to #481870)
Subject: Re: Pleasant surprise.



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Well done CF, you could be getting my business with service like that
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mpurtle01
Posted 7/12/2014 4:29 PM (#481925 - in reply to #481870)
Subject: Re: Pleasant surprise.



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I'm a fan of Cigar Federation as well
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johncw
Posted 7/12/2014 5:18 PM (#481935 - in reply to #481870)
Subject: Re: Pleasant surprise.



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That is great customer service!
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Chip Lemaster
Posted 7/12/2014 5:32 PM (#481939 - in reply to #481870)
Subject: Re: Pleasant surprise.



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I ordered a couple Ezra Zion's from Cigar Federation, of which I am Also a member, received my shipment today,,had a small problem, emailed them and was promptly helped,, great group there as well,,,Glad I found both of these sites
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BewareDaPenguin
Posted 7/12/2014 6:19 PM (#481942 - in reply to #481870)
Subject: Re: Pleasant surprise.



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That's nice
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bmac7754
Posted 7/13/2014 1:14 AM (#481967 - in reply to #481870)
Subject: Re: Pleasant surprise.



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That's nice that they did that and threw in a couple bonus sticks. Nice customer service right there.
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ntanner
Posted 7/13/2014 8:10 AM (#481994 - in reply to #481870)
Subject: Re: Pleasant surprise.



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It was definitely above and beyond. Shows me they care about the customer.
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Otter
Posted 7/13/2014 8:14 AM (#481996 - in reply to #481870)
Subject: Re: Pleasant surprise.



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That's awesome of them... sounds like they need to order a bunch more Fratello
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cavenbk
Posted 7/13/2014 9:06 AM (#482013 - in reply to #481870)
Subject: Re: Pleasant surprise.



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Awesome customer service. Love hearing about companies that perform like that
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ntanner
Posted 7/13/2014 11:38 AM (#482050 - in reply to #481996)
Subject: Re: Pleasant surprise.



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Otter - 7/13/2014 9:14 AM

That's awesome of them... sounds like they need to order a bunch more Fratello

I hear that
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nwb
Posted 7/14/2014 4:49 AM (#482165 - in reply to #482050)
Subject: Re: Pleasant surprise.



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Glad they took care of you! I wouldn't expect anything else from that operation.
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