I have bought many times from JR, but almost exclusively the Dutch Daily and Weekly auctions. I used to check it daily, not as frequently now, but you can nab some nice deals on boxes if you keep your eyes peeled. Never had a problem with anything I have purchased from them.
JR's has been my go-to cigar supplier for years, never had an issue with them. Great phone or fax service, all my orders have been sent to a variety of US addresses and they've never missed a beat getting stuff out immediately and their regular ground shipping (USPS or UPS or sometimes both) moves the order QUICK .... couldn't happen with our postal service up north here.
Have been ordering from JR for years with no problems. The $5 flat shipping rate is a plus. A good place to find old favorites such as LGC, H. Upmann, Fuente, R&J, etc. Another plus is that many of the cigars I have bought from JR over the years have been aging for a good while in their humidor warehouse, judging by the yellow cello on the sticks. A plus in my book!