One of the first places I ordered from online when I got into cigars. When I can spend money on sticks, this place is one of them. Great pricing, selection, customer service, specials...yes, they are top notch in my book!
I placed my first order with Cigar Place a few weeks ago, largely based on the positive feedback on this site and Jessica's involvement. I was quite disappointed when the order arrived and it was not correct. I had ordered a box of cigars and got a bundle instead. I sent an email to them, and got a response in less than two hours. Within hours of me contacting them they had checked their status, confirmed they shipped the wrong item, apologized, and shipped out the correct item via overnight mail. They also provided a shipping label to return the incorrect product to them.
It is easy to look good when everything goes smoothly. I believe that your true character shows up when things go wrong and are not easy. Cigar Place stepped up, admitted the mistake, and promptly fixed it. I couldn't have been happier with the way they handled it, and I would not hesitate to order from them again in the future. Two thumbs up for Cigar Place.
Sent them three emails in the last couple of days regarding their "Best Prices" policy and have yet to hear back from them?? Anyone know at better way to contact them other than email@example.com ? Perhaps another email address? I am out of the country so phoning them is not an option.
Completed my first transaction with Cigar Place - great experience. The prices were great, fast shipping, and in the box was a handwritten note thanking me for the order. Like those small touches. Will definitely be returning.