CIGAR RESOURCES
 
HOME
CIGAR DATABASE
CIGAR REVIEWS
CIGAR PASSES
CIGAR PLACES
CIGAR NEWS
MY HUMIDOR
FORUMS
CALENDARS
ARTICLES
CIGAR SIZER
PHOTO ALBUMS
QUOTES
SITE LINKS
SHOPPING
 
SITE RESOURCES
 
ARCADE
LOGON
MEMBERS LIST
HUMIDORS
SEARCH FORUMS
SEARCH CIGARS
SEARCH REVIEWS
POINTS SYSTEM
 
ABOUT US
 
WHO WE ARE?
CONTACT US
ADVERTISE
 
RSS FEEDS
 
FORUMS
REVIEWS
 
SPONSORS









You are logged in as a guest. ( logon | register )


Random quote: "A good cigar is like tasting a good wine: you smell it, you taste it, you look at it, you feel it - you can even hear it. It satisfies all the senses." - Anonymous
- (Added by: NES Tek)



Cigarpage has lost a customer!
Jump to page : 1
Now viewing page 1 [25 messages per page]
View previous thread :: View next thread
   Marketplace -> Online Retailer PerspectivesMessage format
 
gitfiddl
Posted 4/27/2016 3:15 PM (#667490)
Subject: Cigarpage has lost a customer!



Elite Guru

Joined: 4/15/2009

Posts: 11654
5000500010005001002525

Points: 16009
5000500050001000
Feedback Rating: 66
Location: Jacksonville, FL

Badges:
Piss-poor customer service will run me off really fast! Over a week ago, I placed an order with Cigarpage that included a fiver of Camacho Triple Maduro coronas. At checkout, the coronas magically became robustos. No real big deal, but it bugged me. My card was debited at the time of the order. Three or four days later, the order was still showing as "processing". I fired off an email on Sunday and got this response today:

"Hello David,

Sorry about all the confusion! Here is what we have available in a 5 pack from Camacho:

Camacho Corojo Robusto for $19.99 K5-CMC5050

Are you interested in those? If not, I'm happy to issue a refund. Please let me know.

Thanks and have a great night!
Alison
Customer Service"

The fact that I had to ask about the filling of my order instead of being informed by Cigarpage of their inability to deliver the product they showed as "in stock" at the time my order was bad enough. Three days to respond to my inquiry just added fuel to the fire. CI, Famous, even Thompson do a helluva lot better!

And Alison's response came from a Fieldsupply.com email address. I'd ordered a couple of jackets from them in late November of last year that were intended as Christmas gifts. Yep, you guessed it! Advertised as "in stock" at the time of the order, my card was billed, and the order showed as "processing" for weeks. No communication from them until I asked. "Oh, we never received the jackets..." How can you advertise stuff you don't have to sell?

I'm done with every company in that group! YMMV.

Top of the page Bottom of the page
ninfiction
Posted 4/27/2016 3:39 PM (#667493 - in reply to #667490)
Subject: Re: Cigarpage has lost a customer!



Extreme Expert

Joined: 7/1/2014

Posts: 3897
20001000500100100100252525

Points: 7807
50002000500100100100
Feedback Rating: 130
Location: Minneapolis, MN

Badges:
That's crappy...got my Mystery Box O' Crapola today, being a part of Field Supply explains the contents. I'll post them in the other thread.
Top of the page Bottom of the page
05Venturer
Posted 4/27/2016 3:48 PM (#667495 - in reply to #667490)
Subject: Re: Cigarpage has lost a customer!



Guru

Joined: 10/19/2013

Posts: 7969
500020005001001001001002525

Points: 11999
500050001000500100100100100252525
Feedback Rating: 226
Location: Packerland & Badger Country

Badges:
I had an issue with a certain vitola being out of stock a few weeks back, they responded quickly and offered up the presidente size which were a rew bucks more at no extra charge is I didn't want to wait. Never had any other issues. They have been fine with me.
Sorry about your luck Dave

I have a mystery bag o crapola on the way too. curious to see if they are the same
Top of the page Bottom of the page
Gustoff
Posted 4/27/2016 3:59 PM (#667497 - in reply to #667490)
Subject: Re: Cigarpage has lost a customer!



Elite Veteran

Joined: 10/12/2015

Posts: 939
50010010010010025

Points: 1709
1000500100100
Feedback Rating: 44
Location: NOVA

Badges:
I've not had too many issues with them lately. Sorry for the unlucky order experience, that type of service sucks.

Edited by Gustoff 4/27/2016 4:00 PM
Top of the page Bottom of the page
headfirst
Posted 4/27/2016 4:23 PM (#667502 - in reply to #667490)
Subject: Re: Cigarpage has lost a customer!



Extreme Expert

Joined: 12/11/2014

Posts: 3637
2000100050010025

Points: 7082
50002000252525
Feedback Rating: 204
Location: Southern California

Badges:
Bummer, I had one of those processing delays on the box of Enclave but they did ultimately come through.
Top of the page Bottom of the page
McBryde
Posted 4/27/2016 5:49 PM (#667511 - in reply to #667490)
Subject: Re: Cigarpage has lost a customer!



Extreme Expert

Joined: 6/18/2011

Posts: 3449
2000100010010010010025

Points: 4774
200020005001001002525
Feedback Rating: 60
Location: On the hunting farm!

Badges:
That sounds a lot like business practices from Dirty Leaf Cigars. Is that one of their subsidiaries?

E
Top of the page Bottom of the page
Vroomp
Posted 4/27/2016 6:11 PM (#667514 - in reply to #667511)
Subject: Re: Cigarpage has lost a customer!



Extreme Guru

Joined: 7/29/2012

Posts: 8802
500020001000500100100100

Points: 15492
500050005000100100100100252525
Feedback Rating: 265
Location: 'Hotlanta' Near the big chicken!

Badges:
I had been quite happy with them up until the El Primer Mundo fiasco last month. Got a refund, but still not too pleased with them at the moment~!
Top of the page Bottom of the page
tjm0831
Posted 4/27/2016 6:46 PM (#667521 - in reply to #667514)
Subject: Re: Cigarpage has lost a customer!



Expert

Joined: 2/21/2013

Posts: 1800
1000500100100100

Points: 4740
2000200050010010025
Feedback Rating: 35
Location: New Orleans

Badges:
Vroomp - 4/27/2016 8:11 PM

I had been quite happy with them up until the El Primer Mundo fiasco last month. Got a refund, but still not too pleased with them at the moment~!


Agreed.
Top of the page Bottom of the page
johncw
Posted 4/28/2016 6:28 AM (#667542 - in reply to #667490)
Subject: Re: Cigarpage has lost a customer!



Elite Expert

Joined: 8/15/2013

Posts: 4521
20002000500

Points: 7776
50002000500100100252525
Feedback Rating: 161


Badges:
That really sucks man... I hate hearing about companies not being able to follow through with what they would consider a contract with us... They would not allow us to back out if we placed an order.
Top of the page Bottom of the page
Cigary
Posted 4/28/2016 11:36 AM (#667560 - in reply to #667490)
Subject: Re: Cigarpage has lost a customer!



Extreme Expert

Joined: 2/24/2009

Posts: 2642
200050010025

Points: 3612
20001000500100
Feedback Rating: 11
Location: Atlanta,Ga/San Diego,Ca.

Badges:
This is somewhat common with Internet Sales...they don't inventory their stock and often say they have product available when they don't. The unsuspecting consumer tries to buy the product and then the order goes into limbo but as was said....the purchase goes through on their end and too many times the consumer gets left with an empty order and has to call in to verify what is going on...is the order processed...is the order available...etc. When I hit a wall like this I usually cancel the order and call my Credit Card Company to dispute the charge. There is no reason in the world as to why when an order is put in that the inventory of that product reflects if it's available or not....software these days is so easy to validate and put into the business model of any company that to tell a consumer what was told in this thread is ridiculous.
Top of the page Bottom of the page
Jump to page : 1
Now viewing page 1 [25 messages per page]
Jump to forum :
Search this forum
Printer friendly version
E-mail a link to this thread


(Delete all cookies set by this site)

Connect with us:             Del.icio.us

Home  |  Contact Us  |  Advertise  |  Cigar Passes  |  Cigar Database  |  Virtual Humidor  |  Forums 

Copyright © 2007-2019 Cigar Geeks, Inc. All rights reserved.    Privacy Policy  |  Terms of Service