CIGAR RESOURCES
 
HOME
CIGAR DATABASE
CIGAR REVIEWS
CIGAR PASSES
CIGAR PLACES
CIGAR NEWS
MY HUMIDOR
FORUMS
CALENDARS
ARTICLES
CIGAR SIZER
PHOTO ALBUMS
QUOTES
SITE LINKS
SHOPPING
 
SITE RESOURCES
 
ARCADE
LOGON
MEMBERS LIST
HUMIDORS
SEARCH FORUMS
SEARCH CIGARS
SEARCH REVIEWS
POINTS SYSTEM
 
ABOUT US
 
WHO WE ARE?
CONTACT US
ADVERTISE
 
RSS FEEDS
 
FORUMS
REVIEWS
 
SPONSORS









You are logged in as a guest. ( logon | register )


Random quote: "He who doth not smoke hath either known no great griefs, or refuseth himself the soltest consolation, next to what which comes from heaven." (E.G. Bulwer-Lytton)
- (Added by: junglepete)



Cigar Page has failed me yet again!
Jump to page : 1
Now viewing page 1 [25 messages per page]
View previous thread :: View next thread
   Marketplace -> Commercial RetailersMessage format
 
gitfiddl
Posted 8/2/2016 5:00 PM (#678951)
Subject: Cigar Page has failed me yet again!



Elite Guru

Joined: 4/15/2009

Posts: 11654
5000500010005001002525

Points: 16009
5000500050001000
Feedback Rating: 66
Location: Jacksonville, FL

Badges:
These folks really have no clue about customer service. They really don't. The only thing they have going for them is price. Since mid-April, I have placed ten orders with them. Out of those ten orders, they have managed to fill only seven. And they have only notified me of one of the back-orders; the other two, I had to inquire about.

This last one really pissed me off. On 07/19, I ordered a couple of fivers of DPG Cuban Classic Robustos meant to be a gift for my son Ben who was in town this past weekend 07/30-31. I was sure they'd get here in time, as my card was debited on 07/20. The cigars were a "no show". I finally "chatted" with a Tim R at Cigar Page today. "Oh, we never received those cigars."

Look, I've worked at a myriad of jobs in my 30+ years in the workforce, including several in sales and a couple in warehouse/inventory management. Inventory accuracy isn't that hard, especially in this age of bar-code scanners and whatnot. It's even easier to contact the customer and apologize via email than to sit on your ass and wait for the customer to complain.

Rant over.
Top of the page Bottom of the page
headfirst
Posted 8/2/2016 5:16 PM (#678952 - in reply to #678951)
Subject: Re: Cigar Page has failed me yet again!



Extreme Expert

Joined: 12/11/2014

Posts: 3771
200010005001001002525

Points: 7226
5000200010010025
Feedback Rating: 204
Location: Southern California

Badges:
The stupid thing with that is we all know they're just another subsidiary of CI, how are you not able to get your hands on a cigar like that? I've only had one backorder with them and they eventually came through, but it did take a good 4-6 weeks.

And honestly, their prices are still good but they're not like they were 6 months ago, they're creeping up.
Top of the page Bottom of the page
gitfiddl
Posted 8/2/2016 6:03 PM (#678955 - in reply to #678952)
Subject: Re: Cigar Page has failed me yet again!



Elite Guru

Joined: 4/15/2009

Posts: 11654
5000500010005001002525

Points: 16009
5000500050001000
Feedback Rating: 66
Location: Jacksonville, FL

Badges:
headfirst - 8/2/2016 6:16 PM

The stupid thing with that is we all know they're just another subsidiary of CI, how are you not able to get your hands on a cigar like that? I've only had one backorder with them and they eventually came through, but it did take a good 4-6 weeks.

And honestly, their prices are still good but they're not like they were 6 months ago, they're creeping up.


The price was stupid low at $4/stick. And are they really affiliated with CI? I know they are in league with Field Supply...
Top of the page Bottom of the page
raize
Posted 8/2/2016 6:43 PM (#678959 - in reply to #678951)
Subject: Re: Cigar Page has failed me yet again!



Extreme Veteran

Joined: 9/1/2014

Posts: 541
50025

Points: 961
5001001001001002525
Feedback Rating: 26
Location: Chicago Suburbs

Badges:
CI, CBid, and Cigar Page all fly the same flag. Same company, different name and methodology. And yes, I've too noticed that Cigar Page's deals aren't of the same caliber that they were even 6 months ago. Back then you could get silly low prices on good sticks. Recently they they are selling okay sticks for like 25% off and passing it off as the deal of the century. Haven't bought from them in like 2 months. Better deals possible via CBid.
Top of the page Bottom of the page
05Venturer
Posted 8/2/2016 6:50 PM (#678960 - in reply to #678955)
Subject: Re: Cigar Page has failed me yet again!



Extreme Guru

Joined: 10/19/2013

Posts: 8023
500020001000

Points: 12063
5000500020002525
Feedback Rating: 227
Location: Packerland & Badger Country

Badges:
gitfiddl - 8/2/2016 6:03 PM

headfirst - 8/2/2016 6:16 PM

The stupid thing with that is we all know they're just another subsidiary of CI, how are you not able to get your hands on a cigar like that? I've only had one backorder with them and they eventually came through, but it did take a good 4-6 weeks.

And honestly, their prices are still good but they're not like they were 6 months ago, they're creeping up.


The price was stupid low at $4/stick. And are they really affiliated with CI? I know they are in league with Field Supply...


They in fact are NOT part of CI, they are actually people that used to be with CI and are on their own and are working with Field Supply.
(that is the story I have heard anyway)
Top of the page Bottom of the page
headfirst
Posted 8/2/2016 7:49 PM (#678963 - in reply to #678951)
Subject: Re: Cigar Page has failed me yet again!



Extreme Expert

Joined: 12/11/2014

Posts: 3771
200010005001001002525

Points: 7226
5000200010010025
Feedback Rating: 204
Location: Southern California

Badges:
I thought I had noticed that orders from there came from the same warehouse as CI, cigar.com, and cbid, but maybe I'm wrong on that...
Top of the page Bottom of the page
millarddj
Posted 8/2/2016 11:17 PM (#678966 - in reply to #678951)
Subject: Re: Cigar Page has failed me yet again!



Expert

Joined: 8/2/2015

Posts: 1575
1000500252525

Points: 3580
20001000500252525
Feedback Rating: 84
Location: Hastings, MN

Badges:
Have had no issues myself, but I was getting the feeling that their deals have gotten less spectacular of late. Glad it's not just me. Sorry to hear about the crap, Dave.
Top of the page Bottom of the page
Cfickter
Posted 8/3/2016 9:20 AM (#678974 - in reply to #678951)
Subject: Re: Cigar Page has failed me yet again!



Elite Guru

Joined: 3/31/2012

Posts: 13305
5000500020001000100100100

Points: 18830
5000500050002000100050010010010025
Feedback Rating: 244
Location: Steeler Nation

Badges:
Dave, that's why forums like these are great so geeks can post their experiences with various online shops. Not everyone has the same experience but it's good to share. But in any case seven out of 10 is not good
Top of the page Bottom of the page
GameOfCigars
Posted 8/3/2016 9:29 AM (#678975 - in reply to #678951)
Subject: Re: Cigar Page has failed me yet again!



Veteran

Joined: 6/15/2016

Posts: 157
1002525

Points: 242
10010025
Feedback Rating: 2
Location: Pittsburgh, PA

Badges:
This sucks to hear. I know where I wont be shopping in the future. Hope everything ends up working out for you!
Top of the page Bottom of the page
nirab
Posted 8/3/2016 10:48 AM (#678977 - in reply to #678975)
Subject: Re: Cigar Page has failed me yet again!



Elite Guru

Joined: 5/6/2012

Posts: 11539
50005000100050025

Points: 17949
500050005000200050010010010010025
Feedback Rating: 318
Location: Beeuudaful Buda, Texas! HOOK EM! \m/

Badges:
I've had one back order that I cancelled immediately. Other than that, they've been pretty solid. In the grand scheme of things, its hard to get mad at cigar challenges when they arise...
Top of the page Bottom of the page
millarddj
Posted 8/3/2016 12:55 PM (#678990 - in reply to #678975)
Subject: Re: Cigar Page has failed me yet again!



Expert

Joined: 8/2/2015

Posts: 1575
1000500252525

Points: 3580
20001000500252525
Feedback Rating: 84
Location: Hastings, MN

Badges:
GameOfCigars - 8/3/2016 11:29 AM

This sucks to hear. I know where I wont be shopping in the future. Hope everything ends up working out for you!


Let's not jump to conclusions. They're a solid six out of six for me, with nary a backorder or complication, and very fast shipping. Dave's really gotten a raw deal, but my general sense is that he's the exception rather than the rule.

Maybe someone at CP takes exception to midget strippers?
Top of the page Bottom of the page
gitfiddl
Posted 8/3/2016 2:32 PM (#678996 - in reply to #678990)
Subject: Re: Cigar Page has failed me yet again!



Elite Guru

Joined: 4/15/2009

Posts: 11654
5000500010005001002525

Points: 16009
5000500050001000
Feedback Rating: 66
Location: Jacksonville, FL

Badges:
GameOfCigars - 8/3/2016 11:29 AM

Maybe someone at CP takes exception to midget strippers?


You mean like this one?


Edited by gitfiddl 8/3/2016 2:33 PM




(midget-stripper.jpg)



Attachments
----------------
Attachments midget-stripper.jpg (23KB - 113 downloads)
Top of the page Bottom of the page
tvolball
Posted 8/3/2016 3:08 PM (#678999 - in reply to #678951)
Subject: RE: Cigar Page has failed me yet again!



Elite Expert

Joined: 11/14/2012

Posts: 4904
20002000500100100100100

Points: 7109
50002000100
Feedback Rating: 83


Badges:
Sounds like its time for a new go to place
Top of the page Bottom of the page
raize
Posted 8/3/2016 4:27 PM (#679004 - in reply to #678951)
Subject: Re: Cigar Page has failed me yet again!



Extreme Veteran

Joined: 9/1/2014

Posts: 541
50025

Points: 961
5001001001001002525
Feedback Rating: 26
Location: Chicago Suburbs

Badges:
As previously stated, i believe their deals aren't exactly what they used to be. However, i have never had an issue with an order in the 4 or 5 times I've done business with them. Just my $0.02
Top of the page Bottom of the page
05Venturer
Posted 8/3/2016 4:53 PM (#679005 - in reply to #679004)
Subject: Re: Cigar Page has failed me yet again!



Extreme Guru

Joined: 10/19/2013

Posts: 8023
500020001000

Points: 12063
5000500020002525
Feedback Rating: 227
Location: Packerland & Badger Country

Badges:
raize - 8/3/2016 4:27 PM

As previously stated, i believe their deals aren't exactly what they used to be. However, i have never had an issue with an order in the 4 or 5 times I've done business with them. Just my $0.02


^^^^^^ yup
Top of the page Bottom of the page
Jump to page : 1
Now viewing page 1 [25 messages per page]
Jump to forum :
Search this forum
Printer friendly version
E-mail a link to this thread


(Delete all cookies set by this site)

Connect with us:             Del.icio.us

Home  |  Contact Us  |  Advertise  |  Cigar Passes  |  Cigar Database  |  Virtual Humidor  |  Forums 

Copyright © 2007-2019 Cigar Geeks, Inc. All rights reserved.    Privacy Policy  |  Terms of Service