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Random quote: A Cigar is like,......nothing A Cigar is in it's own class
- (Added by: cgarsmoker)



Excellent customer service from Smoke Inn
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Jackal
Posted 9/16/2016 4:08 PM (#682563)
Subject: Excellent customer service from Smoke Inn



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I am sure that most of our members are familiar with Smoke Inn

https://www.smokeinn.com/

I wanted to share my recent experience with you.

I enjoy the Iconic Recluse OTGs, and finally decided to splurge on a box. Smoke Inn is doing a special where you get a free box of 9 Sidewinders (3 vitolas/ 3 blends) with any box of Iconics. I pulled the trigger and put in my order (along with an "FDA can Kiss my Ash" T-shirt).

It took a couple of days for the order to ship, but no big deal; sometimes stocks are low or other order processing issues take place. I got the shipping confirmation and waited for my box of yummies.

After a few days, the shipping info didn't update. So, I gave them a call and was told that the post office probably lost the package.

Here is the upshot. A new order is being sent my way via express shipping, and they sent me a generous gift certificate (worth about 20% of my original purchase).

Awesome service from a quality company

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gitfiddl
Posted 9/16/2016 4:37 PM (#682566 - in reply to #682563)
Subject: RE: Excellent customer service from Smoke Inn



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I have had nothing but good experiences with them. I had a question about one of their weekly specials and called them. In the conversation and the processing of my order, the subject of them having to charge me Florida's state sales tax came up. I wasn't bitching or anything like that, and I think their salesperson was actually the one who brought it up. At any rate, I wound up with a couple extra cigars and a ballcap. And the hand-signed "Thank you" with every order is still something other vendors could pick up on.
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toby2
Posted 9/16/2016 5:22 PM (#682575 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



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they are the best!
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Jackal
Posted 9/16/2016 6:13 PM (#682578 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



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As a follow up, Abe (the owner of Smoke Inn) sent a message directly to me apologizing for the mishap. They really do care about their customer satisfaction. I wish that more companies acted like this.
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shakinghorizons
Posted 9/16/2016 10:14 PM (#682592 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



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Never ordered from them, but I'll add them to the list!
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ninfiction
Posted 9/16/2016 10:39 PM (#682594 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



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I've ordered from them a few times, never had an issue. I grabbed one of the FDA - Federal Douchebags of America t-shirts with my last order, actually wearing it tonight!
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jagfandaddy
Posted 9/17/2016 10:19 AM (#682600 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



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I added them to my list. I like support local shops.
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toby2
Posted 9/17/2016 11:19 AM (#682603 - in reply to #682563)
Subject: RE: Excellent customer service from Smoke Inn



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these are great BTW.
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Cigary
Posted 9/18/2016 12:44 PM (#682639 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



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They are so good at customer service they made me their beeyotch.
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