CIGAR RESOURCES
 
HOME
CIGAR DATABASE
CIGAR REVIEWS
CIGAR PASSES
CIGAR PLACES
CIGAR NEWS
MY HUMIDOR
FORUMS
CALENDARS
ARTICLES
CIGAR SIZER
PHOTO ALBUMS
QUOTES
SITE LINKS
SHOPPING
 
SITE RESOURCES
 
ARCADE
LOGON
MEMBERS LIST
HUMIDORS
SEARCH FORUMS
SEARCH CIGARS
SEARCH REVIEWS
POINTS SYSTEM
 
ABOUT US
 
WHO WE ARE?
CONTACT US
ADVERTISE
 
RSS FEEDS
 
FORUMS
REVIEWS
 
SPONSORS









You are logged in as a guest. ( logon | register )


Random quote: "Blessed be the man who invented smoking, the soother and comforter of a troubled spirit, allayer of angry passions, a comfort under loss of breakfast, and to the roamer of desolate places, the solitary wayfarer through life, serving for wife, children, and friends." -Unknown
- (Added by: Administrator)



Excellent customer service from Smoke Inn
Jump to page : 1
Now viewing page 1 [25 messages per page]
View previous thread :: View next thread
   Marketplace -> Commercial RetailersMessage format
 
Jackal
Posted 9/16/2016 4:08 PM (#682563)
Subject: Excellent customer service from Smoke Inn



Elite Guru

Joined: 3/19/2009

Posts: 12953
5000500020005001001001001002525

Points: 46603
5000500050005000500050005000500050001000500100
Feedback Rating: 263
Location: Anaheim Hills, California

Badges:
I am sure that most of our members are familiar with Smoke Inn

https://www.smokeinn.com/

I wanted to share my recent experience with you.

I enjoy the Iconic Recluse OTGs, and finally decided to splurge on a box. Smoke Inn is doing a special where you get a free box of 9 Sidewinders (3 vitolas/ 3 blends) with any box of Iconics. I pulled the trigger and put in my order (along with an "FDA can Kiss my Ash" T-shirt).

It took a couple of days for the order to ship, but no big deal; sometimes stocks are low or other order processing issues take place. I got the shipping confirmation and waited for my box of yummies.

After a few days, the shipping info didn't update. So, I gave them a call and was told that the post office probably lost the package.

Here is the upshot. A new order is being sent my way via express shipping, and they sent me a generous gift certificate (worth about 20% of my original purchase).

Awesome service from a quality company

Top of the page Bottom of the page
gitfiddl
Posted 9/16/2016 4:37 PM (#682566 - in reply to #682563)
Subject: RE: Excellent customer service from Smoke Inn



Elite Guru

Joined: 4/15/2009

Posts: 11645
50005000100050010025

Points: 16000
5000500050001000
Feedback Rating: 66
Location: Jacksonville, FL

Badges:
I have had nothing but good experiences with them. I had a question about one of their weekly specials and called them. In the conversation and the processing of my order, the subject of them having to charge me Florida's state sales tax came up. I wasn't bitching or anything like that, and I think their salesperson was actually the one who brought it up. At any rate, I wound up with a couple extra cigars and a ballcap. And the hand-signed "Thank you" with every order is still something other vendors could pick up on.
Top of the page Bottom of the page
toby2
Posted 9/16/2016 5:22 PM (#682575 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



Extreme Guru

Joined: 4/14/2012

Posts: 9476
500020002000100100100100252525

Points: 11061
5000500010002525
Feedback Rating: 91
Location: Fortson GA

Badges:
they are the best!
Top of the page Bottom of the page
Jackal
Posted 9/16/2016 6:13 PM (#682578 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



Elite Guru

Joined: 3/19/2009

Posts: 12953
5000500020005001001001001002525

Points: 46603
5000500050005000500050005000500050001000500100
Feedback Rating: 263
Location: Anaheim Hills, California

Badges:
As a follow up, Abe (the owner of Smoke Inn) sent a message directly to me apologizing for the mishap. They really do care about their customer satisfaction. I wish that more companies acted like this.
Top of the page Bottom of the page
shakinghorizons
Posted 9/16/2016 10:14 PM (#682592 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



Expert

Joined: 1/5/2015

Posts: 1719
1000500100100

Points: 3099
20001000252525
Feedback Rating: 136
Location: Colorado

Badges:
Never ordered from them, but I'll add them to the list!
Top of the page Bottom of the page
ninfiction
Posted 9/16/2016 10:39 PM (#682594 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



Extreme Expert

Joined: 7/1/2014

Posts: 3757
200010005001001002525

Points: 7442
5000200010010010010025
Feedback Rating: 124
Location: Minneapolis, MN

Badges:
I've ordered from them a few times, never had an issue. I grabbed one of the FDA - Federal Douchebags of America t-shirts with my last order, actually wearing it tonight!
Top of the page Bottom of the page
jagfandaddy
Posted 9/17/2016 10:19 AM (#682600 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



Extreme Veteran

Joined: 4/26/2013

Posts: 534
50025

Points: 754
5001001002525
Feedback Rating: 5
Location: Jacksonville,FL

Badges:
I added them to my list. I like support local shops.
Top of the page Bottom of the page
toby2
Posted 9/17/2016 11:19 AM (#682603 - in reply to #682563)
Subject: RE: Excellent customer service from Smoke Inn



Extreme Guru

Joined: 4/14/2012

Posts: 9476
500020002000100100100100252525

Points: 11061
5000500010002525
Feedback Rating: 91
Location: Fortson GA

Badges:
these are great BTW.
Top of the page Bottom of the page
Cigary
Posted 9/18/2016 12:44 PM (#682639 - in reply to #682563)
Subject: Re: Excellent customer service from Smoke Inn



Extreme Expert

Joined: 2/24/2009

Posts: 2611
2000500100

Points: 3576
20001000500252525
Feedback Rating: 11
Location: Atlanta,Ga/San Diego,Ca.

Badges:
They are so good at customer service they made me their beeyotch.
Top of the page Bottom of the page
Jump to page : 1
Now viewing page 1 [25 messages per page]
Jump to forum :
Search this forum
Printer friendly version
E-mail a link to this thread


(Delete all cookies set by this site)

Connect with us:             Del.icio.us

Home  |  Contact Us  |  Advertise  |  Cigar Passes  |  Cigar Database  |  Virtual Humidor  |  Forums 

Copyright © 2007-2019 Cigar Geeks, Inc. All rights reserved.    Privacy Policy  |  Terms of Service