Hi,
My name is Excel F. I ordered a box of puros indios from your website. They were shipped
by ups, i happened not to be there when they were delivered due to having to go back out
of town for a family emergency.
I put instructions in the shipping for the box to be left at the hub if no one was in the office
for pickup. I buy a LOT of cigars and with those instructions i normally get a call from UPS
that the package will be held for 7 days and we can pick it up! I didn't get a quantum shipping
email, nor did get a call from the hub letting me know that I could pick the box up. Instead they
continued to deliver the package.
My driver NEVER does this! I receive a lot of packages in this same manner! I didn't get an
email me notifying me of the delivery attempt because Atlantic cigar must not have utilized
the shipping confirmation feature! I never have UPS emails go to spam and it didn't in this
case because it wasn't sent out in that manner! Other companies, 5 minutes after they key
the order # in you get a UPS Tracking Number. Not this order with Atlantic!!!
The person helping me at the phone # 570-476-5718 was rude, obnoxious, and kept trying
to place the blame on me even though he read my instructions in the comment box!
I wont' be shopping with you again, and i'm a member of 6 different cigar forums, you can
trust and believe that I will detail my experience with each and every one of them warning
others of what they can expect.
What pissed me off was the guy wanting to charge me an additional 5.95 for shipping! Are
you serious? If i didn't leave instructions fine. I bought some cigars from Twins Smoke Shop,
a similar situation handled, I called up, spoke to Kurt, he sent them right back out, and i'll
continue to do business with him.
Disgusted,
Excel F