I would be prepared to purchase from Famous again, but only if they do something to completely satisfy Jason. But as of today I will be removing my name from their email list.

Here is a short note I sent to Famous this evening:

"I have removed my name from your email list. Furthermore, I will no longer buy cigars from Famous until the matter with Jason Sherlock has been resolved to his complete satisfaction. I am also advising all members from cigargeeks.com to do the same."

So fellow cigar geeks, I am calling upon you all to take a stand of solidarity and follow my lead by not purchasing cigars from Famous until this matter has been resolved to Jason's 100% satisfaction. I will be keeping this thread alive and fresh so everyone knows what has happened. I am also asking for you to write a short note to famous as I did.

In brief, for those who are new members or have not heard, Jason returned three boxes (one at a time after 3 consecutive purchases and returns) of CAO Vision cigars due to mold. Customer service rudely argued with him that it was not mold but was plume/bloom and that in good faith they offered him 10% off his next purchase for his trouble even though they took no responsibility for the matter at hand. Upon further investigation, Famous discovered that it was actually mold. Famous was in the wrong and treated a regular customer badly. I believe he deserves more than a 10% discount on his next puchase due to his faithful business with Famous.

Thanks...Pete
Cigargeeks Administrator

I'll back you guys up with this! Hopefully Jason can get some action taken in his favor for solving this unfortunate ordeal.

As I mentioned in the original thread, I will restock from elsewhere this month. I really do hope Famous makes things right with Jason ...

I'm in!

They aren't the only game in town.
They need to learn that...

Agreed!  I'll be purchasing from elsewhere also.

I don't purchase much from famous so my participation in the boycott will not have much of an impact.  But I'm in.

I've averaged 15 purchases a year over the last 2 years from Famous.
I will not purchase from them again until this is fixed accordingly.

TIGER

Stickin' it to the man.
Fight the power!

Count me in! No Famous!

As stated in the original thread, I'm with y'all.

We don't have to look further than the BP Gulf Oil Disaster to see what happens when a company does not learn Public Relations Rule #1 -- Be well spoken, be quick and be direct, to get your message  across to the public and keep repeating it until you expeditiously resolve the issue.

A bad PR problem is like a damaged fruit in a barrel full of apples -- remove the problem quickly, or the whole thing becomes a waste.

QuoteSamhain2000 - 9/11/2010  10:28 AM

Stickin' it to the man.
Fight the power!

   
Weren't you still in diapers when that all started?  

OK I am in as well.  I have recently bought a considerable amount of cigars from them, but bad customer service to a fellow geek should be recognized.  I recall we had an incident with Tampa Humidor not long ago and the owner Mike chimed in and was all over fixing the issue.  I have since been in there, he has a great humidor and selection.   Support the B&M's for awhile!

Damn! I was just thinking about buying some of the famous Nic 3000,
and their Nic 5000 Maduro bundles too! Won't be doing it now!

Somebody from their company should look into this and remedy it
pretty fast! 3 boxes of Moldy Cigars... He should almost be due for
a free box don't you think?

Closing this thread down.  We got enough discussion on this topic on the other one:
http://www.cigargeeks.com/index.php?topic=6237.0

-Paul