Last week, I won a box of CAO Vision Epiphany from CigarAuctioneer for $86. Not a bad steal considering the cheapest I've seen them at a B&M is $8/cigar. Anyway, I came home on Monday to find a HUGE package on the doorstep. When I opened the box, there was the cool looking humi-box, batteries, case, etc.
Then I opened the cool looking CAO box to inspect the cigars. At first glance, they looked perfect - no mold issues. However, on closer inspection I found that 5 of the cigars had very small amounts of mold on the foot.
Today, I called Famous Smoke Shop's customer service to see what needed to be done. In all honesty, the mold is very minor, and I really didn't want to go through the aggravation of sending the entire package back for 5 cigars. At first, the customer service rep (Lisa) wanted me to send back the box and all of its contents. When I explained to her that I would be traveling a lot in the coming months and it would be more aggravation than its worth, she credited me the cost of the 5 cigars on the spot, no questions asked.
That, my friends, is great customer service.