Smoke Inn - Happy Customer Experience

Started by Brlesq, 10/25/2010 06:16 PM

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Brlesq

I wanted to share with all of you the terrific first order experience I just had with Smokeinn.com.  If you recall, both Paul and myself pulled the trigger on an outstanding deal from Smoke Inn that included Davidoffs, Cohibas and Punch Gran Cru IIs for $29.99.  A very small order.

http://www.cigargeeks.com/index.php?topic=6802.0

Well, my order came in today, and this retailer goes above and beyond the standard protocol of great customer service.  Not only do I get the cigars (which were boxed really well with a humidipak at no extra charge), but they sent me a nice quality baseball cap and included a personal hand-written letter from the manager of the store thanking me for my business!    THAT is the kind of attention I like to get as a customer. :bigthumbs:

I have never done business with Smoke Inn before, but you can be sure that I will again in the future!  Check out their deals and support them, too.  We need more cigar merchants to treat us like kings!
Bruce
Chief Enabler 
Guru of Decorum & Sarcasm


Hey! How come Habana is written on here with a Sharpie ?!?

A day without whiskey is like . . . just kidding, I have no idea!


akira

Very good to hear there is still customer service oriented companies like this out there.  I will definitely take a look at their offerings from now on.
"Sometimes when I reflect back on all the beer I drink I feel ashamed - Then I look into the glass and think about the workers in the brewery and all of their hopes and dreams. If I didn't drink this beer, they might be out of work and their dreams would be shattered. Then I say to myself, 'It is better that I drink this beer and let their dreams come true than be selfish and worry about my liver.'" -Jack Handy

wescat

Daaaaaaaaaaaaaaaaaaaaaamn, nice  :shades:
The second law chases us all.
In most realms, tranquility comes from ownership.
Order ensues when everyone totes their own water.  
Stand firm, and never let the bastards grind you down.  
Life's arc is primarily charted between ones ears.
Good judgment comes from experience, and a lot of that comes from bad judgment.
Heaven is where the police are British, the lovers French, the mechanics German, the chefs Italian, and it is all organized by the Swiss.
Hell is where the police are German, the lovers Swiss, the mechanics French, the chefs British, and it is all organized by the Italians.
Be Sunny ¦ Stay Frosty.

junglepete

Good one! I just oredered from them myself yesterday and sent an email requesting a delay on the delivery. Got an answer right way...no problem will deliver when I want. Good service.
Guru of Frugality

"It is your decisions, not your conditions that shape your life."  ~Tony Robbins~

dieselcricket

A very nice gesture on their part.  They really gave you the VIP treatment!  I like the hat, Enjoy.
"....but I also smoke when I'm by myself and it makes me feel like I'm not by myself. If you have a cigar, it's like a little bit of company."--George Lopez

gitfiddl

Awesome!  They're definite on my "Next to buy from" list!
 :biggrin:
Self-appointed Guru of Pass Container Sizing,  All Things Midgetly Stripperish, and general "Stirrer of the Puddin'".

87North

Pretty Darn Excellent.  I'll keep 'em on my radar.
Guru of "Sarcastic Wit and Folksy Wisdom"

kola

That is really cool. Moved them to the top of the list.
Smoke 'em if you got 'em
Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery - Winston Churchill

nwb

Great to hear!  I'll add them to the list... ;-)
Chief of Shaft

Voexum

Give it up for the Smoke Inn :respekt: That's how to treat a customer!

:bigthumbs:
Christopher "Voexum"
http://www.cigargeeks.com/index.php?action=humidors;area=public;member=Voexum

"A straight line may be the shortest distance between two points but it is by no means the most interesting." - The Doctor

ROTHNH

Abe " MING" Dababneh is a scary dude, but with a heart of gold.

Smoke Inn has grown to 5 B&Ms and thousands of satisfied customers in south Florida and is now working hard to spread the goodness nationwide.

Shukpaw

I am encouraged when I hear of companies that still have good customer service.
I'm right 98% of the time.  Who cares about the other 3%?

vw77guy

Very cool.  Thanks for the input.  I'm looking to put in an order soon, so I'll check out thier site.

Dave S.

"There are not enough Indians in the world to defeat the Seventh Cavalry."

George Armstrong Custer


NES Tek

"A good cigar is like tasting a good wine: you smell it, you taste it, you look at it, you feel it - you can even hear it. It satisfies all the senses." - Anonymous

"You play five years in a Jimmy Buffett cover band and see what your freakin' wardrobe looks like, butthole!" - gitfiddl

PA.pierced2010

Quotedieselcricket - 10/25/2010  6:44 PM

A very nice gesture on their part.  They really gave you the VIP treatment!  I like the hat, Enjoy.
Looks like a great company!  :-)
"The difference between a man and his valet: they both smoke the same cigars, but only one pays for them"
Robert Frost quotes (American poet, 1874-1963)

lowpro75

They could tell Bruce was a serious man, with a serious cigar budget. :shades:
Guru of Sensitivity.  

The Herf of Havertown.


   
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