Charmedleaf.com – Outstanding Customer Service!

Started by Brlesq, 06/10/2011 08:21 AM

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Brlesq

A few weeks ago I stumbled across this little boutique cigar website (out of Miami) and had the greatest customer service ever!

Charmedleaf.com only carries about 20 small boutique brands, most of which you've never heard of!  They are also running a Free Shipping deal for the summer, so I thought I would try out a couple of new singles to see how I liked both the brands and the website.

Within 30 minutes of ordering, I received an email that my order was "awaiting fulfillment", and I thought OK, they don't have something in stock, no big deal.  A couple of days later I got a second email that my order had shipped. But the big surprise was when it arrived only one week after I ordered:  My order was DOUBLED and there was a note from Elissa Noyes, the owner, apologizing for the delay!  "Your satisfaction is our number one priority, so we've doubled your order", she wrote.  This is over-the-top the best and most unexpected customer service I have ever received! :bigthumbs:

I haven't tried the cigars yet because I want to let them rest at least a few weeks, but I'll report back when I do.  In the meantime, if you're looking for some new brands to try, give charmedleaf.com a visit.  I know that I'll be going back!

Here's the link:  http://www.charmedleaf.com/brands/
Bruce
Chief Enabler 
Guru of Decorum & Sarcasm


Hey! How come Habana is written on here with a Sharpie ?!?

A day without whiskey is like . . . just kidding, I have no idea!


lubrix

Thanks for the info.Few brands I have never heard of.Looking forward to the reviews.The people sound nice!.
----
Guru of ruining the moment.

nwb

Very nice!  Glad to hear they took care of you, and I'll put them on my ever growing list of vendors.
Chief of Shaft

Romeo

I think there's to much smoke In this cigar shop I once heard someone say before I threw them out !

Ken Kelley

That's good service, Bruce! I'll bet those poor folks are hearing the sound of the Geek locust swarm descending on their shop right now.
Guru of Benign Curmudgeonliness, Imperfect Patience, and Reluctant Toleration.



ntanner

nice, good customer service is so hard to find anymore.
I am not concerned about what you think as I can tell you don't do it often.

I used to be a people person, but then people ruined that for me.

Every loaf of bread is a tragic story of a group of grains that could have become beer but didn't.

akira

Great to hear the good experience there.  I'll have to give them a shot.
"Sometimes when I reflect back on all the beer I drink I feel ashamed - Then I look into the glass and think about the workers in the brewery and all of their hopes and dreams. If I didn't drink this beer, they might be out of work and their dreams would be shattered. Then I say to myself, 'It is better that I drink this beer and let their dreams come true than be selfish and worry about my liver.'" -Jack Handy

87North

From what I hear, we like to reward bad behavior around here, but in this instance a little reward for good service is due.  I'll take a look at them.   :biggrin:
Guru of "Sarcastic Wit and Folksy Wisdom"

kola

Interesting indeed ... I like new things so will try them out. Thanks for the link!

Smoke 'em if you got 'em
Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery - Winston Churchill

mountedshriner

Just sneaked a look at their homepage. The only cigars they carry that I have ever heard of are Illusione and Xicar however there are a few that they are selling that look intruiging. Will give them a try Bruce. Thanks.
"Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well-armed lamb contesting the vote!" -- Benjamin Franklin


Charmed Leaf

Quotemountedshriner - 6/10/2011  7:08 PM

Just sneaked a look at their homepage. The only cigars they carry that I have ever heard of are Illusione and Xicar however there are a few that they are selling that look intruiging. Will give them a try Bruce. Thanks.

Thanks for the shoutout. We have 2 goals: (1) provide the best customer service; and (2) give smaller brands a place to be showcased. We are not a discount site.  We are an incubator of small brands. Occassionally we will offer better known brands, i.e., Illusione because we believe that those brands live the spirit of the boutique cigar maker. All the best -Elissa

lubrix

QuoteCharmed Leaf - 6/14/2011  6:34 AM

Quotemountedshriner - 6/10/2011  7:08 PM

Just sneaked a look at their homepage. The only cigars they carry that I have ever heard of are Illusione and Xicar however there are a few that they are selling that look intruiging. Will give them a try Bruce. Thanks.

Thanks for the shoutout. We have 2 goals: (1) provide the best customer service; and (2) give smaller brands a place to be showcased. We are not a discount site.  We are an incubator of small brands. Occassionally we will offer better known brands, i.e., Illusione because we believe that those brands live the spirit of the boutique cigar maker. All the best -Elissa
Thanks!.Looking forward to checking  out a couple brands you carry.
----
Guru of ruining the moment.

vw77guy

Oh boy.  Another outlet to buy cigars.  The wife ain't gonna like this :biggrin:

Charmed Leaf

Quotevw77guy - 6/14/2011  7:04 AM

Oh boy.  Another outlet to buy cigars.  The wife ain't gonna like this :biggrin:

Just have your wife call me. I have a way of explaining these things to girls like me. ;) Elissa

jsnake

You can buy your 262 Cigars there as well. Good cigar site run by a great lady.

Brlesq

QuoteCharmed Leaf - 6/14/2011  2:19 PM

Quotevw77guy - 6/14/2011  7:04 AM

Oh boy.  Another outlet to buy cigars.  The wife ain't gonna like this :biggrin:

Just have your wife call me. I have a way of explaining these things to girls like me. ;) Elissa

 :lmao:  :lmao: Yeah, Shawn, do that!  Explaining the new cigar bill won't be the issue anymore; the issue will be explaining to your wife about why there's a woman calling the house that wants to explain why Shawn deserves his cigars and she should be nicer to you!   :lmao:  :lmao:
Bruce
Chief Enabler 
Guru of Decorum & Sarcasm


Hey! How come Habana is written on here with a Sharpie ?!?

A day without whiskey is like . . . just kidding, I have no idea!


nwb

QuoteBrlesq - 6/14/2011  4:14 PM

QuoteCharmed Leaf - 6/14/2011  2:19 PM

Quotevw77guy - 6/14/2011  7:04 AM

Oh boy.  Another outlet to buy cigars.  The wife ain't gonna like this :biggrin:

Just have your wife call me. I have a way of explaining these things to girls like me. ;) Elissa

 :lmao:  :lmao: Yeah, Shawn, do that!  Explaining the new cigar bill won't be the issue anymore; the issue will be explaining to your wife about why there's a woman calling the house that wants to explain why Shawn deserves his cigars and she should be nicer to you!   :lmao:  :lmao:

At least he would have a place to stay with Bob....
Chief of Shaft

horrido

Nice site and yup they ship international it says man my wife will hate this. :-)
"As you approach thirty, you have a thirty ring gauge; as you approach fifty, you have a fifty ring gauge."
-- Cuban saying

87North

Quotenwb - 6/14/2011  5:25 PM

QuoteBrlesq - 6/14/2011  4:14 PM

QuoteCharmed Leaf - 6/14/2011  2:19 PM

Quotevw77guy - 6/14/2011  7:04 AM

Oh boy.  Another outlet to buy cigars.  The wife ain't gonna like this :biggrin:

Just have your wife call me. I have a way of explaining these things to girls like me. ;) Elissa

 :lmao:  :lmao: Yeah, Shawn, do that!  Explaining the new cigar bill won't be the issue anymore; the issue will be explaining to your wife about why there's a woman calling the house that wants to explain why Shawn deserves his cigars and she should be nicer to you!   :lmao:  :lmao:

At least he would have a place to stay with Bob....


Oh No!!   :rolleyes:
Guru of "Sarcastic Wit and Folksy Wisdom"

MT21

Thanks Bruce.  Just what I need......more temptation.
"Good judgment comes from experience, and a lot of that comes from bad judgment."

Gurkha free zone.




Charmed Leaf

#20
To show our appreciation to Bruce and all the hits from Cigargeeks.com here's a coupon code for 20% off all purchases on the site. It's good until July 5th, 2011.  COUPON CODE: CIGARGEEKSJULY4TH.

Support the little guys ... -Elissa http://www.charmedleaf.com

gitfiddl

QuoteCharmed Leaf - 6/23/2011  10:01 AM

To show our appreciation to Bruce and all the hits from Cigargeeks.com here's a coupon code for 20% off all purchases on the site. It's good until July 5th, 2011.  COUPON CODE: CIGARGEEKSJULY4TH.

Support the little guys ... -Elissa http://www.charmedleaf.com

That's very cool of y'all!
Self-appointed Guru of Pass Container Sizing,  All Things Midgetly Stripperish, and general "Stirrer of the Puddin'".

mountedshriner

Looking forward to getting my cigars from Charmedleaf. Tried a 5 pack a fwe singles. If they smoke as good as they look I will be a happy guy! Thanks to Charmedleaf for the discount coupon!! :dancing:  :dancing:
"Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well-armed lamb contesting the vote!" -- Benjamin Franklin


Brlesq

QuoteCharmed Leaf - 6/23/2011  10:01 AM

To show our appreciation to Bruce and all the hits from Cigargeeks.com here's a coupon code for 20% off all purchases on the site. It's good until July 5th, 2011.  COUPON CODE: CIGARGEEKSJULY4TH.

Support the little guys ... -Elissa http://www.charmedleaf.com

Thank you Elissa for such a nice gesture.  I'm sure that our BOTLs will place some orders and try you out like I did. :thumbsup:
Bruce
Chief Enabler 
Guru of Decorum & Sarcasm


Hey! How come Habana is written on here with a Sharpie ?!?

A day without whiskey is like . . . just kidding, I have no idea!


horrido

"As you approach thirty, you have a thirty ring gauge; as you approach fifty, you have a fifty ring gauge."
-- Cuban saying


   
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