QuoteJackal - 9/12/2010 7:39 PM
Quotegitfiddl - 9/12/2010 12:54 PM
Was this the right forum for Famous to address this issue? In today's day and age, I'm not really sure, but it is what it is what it is. You piss someone off and it hits the internet.
I think that this was the right forum considering the circumstances. If this had been taken care of quietly with an admission that it was, indeed, mold, then it wouldn't have had to go to the forum. All of the dodges and statements of "bloom" and direct denial of mold was what got it here.
I would have been perfectly happy with a response of: CAO sent us some bad boxes; we are in the process of replacing them. Sorry about the inconvenience.
With that, it would have been case closed, and I would never have even brought it up here. The dicking around that I got was the cause of me posting this thread that now has over 1280 views. I think that this is a lesson in customer relations, not only for Famous, but for anybody who runs a business.
Jackel, sorry you had to teach Famous the difference between Mold, and Plume 3 times no less...... You did a good thing by being persistent. Think about it, Famous is purging their inventory, so you saved some smucks from buying moldy cigars, and from inhaling mold spores !!
For my two cents, I understand your reasons for posting the subject, and I agree 100% with your reasons.
This forum is a great collection of people, who benefit collectively, from individual information.
If I was writing the ending here, I would have Famous send you out a 50 % off coupon for up to $100 for you to use in the next 6 months. Or I would have them check your buying history, and send you a bomb of singles from your order history....something like 10 or 20 cigars. But, I'm not writing the ending........
It's easy to say everything is "even" but it's better to say Famous did more then they needed to to make you a happy customer.
I won't go into details here, but Cigars International did that for me when I had a problem with some cigars....gave me a 5 pack of cigars free for my trouble. Since then, I returned several times safe and confident they would not only make things right if something went wrong, but would go that 1 step more.
Enjoy the day, smoke a cigar, relax, reflect !