Hey hey boys and girls. As some of you know, Dirty Leaf Cigars recently came into new ownership and we've been working long and hard to get things going and build the company into what it can and should be. We spent more or less an entire month and thousands of dollars sending unfilled orders to past customers, making sure everything was made right. It's important to us that everyone knows things are different and the company runs as it should, without issue. We've kept the things that work, and changed the things that didn't, plain and simple. And we are improving and getting in incredible new products everyday.
The Cigar Geeks community is amazing and important to us which is why we waited to post here, to be sure things were situated first.
So we hope you guys will give us the opportunity to show you the new Dirty Leaf. We think you'll be pleased.
Use coupon code: cigargeeks for 20% off orders of $50 or more. Offer ends Sunday.
And remember, Dirty Leaf ALWAYS offers free U.S. shipping, the lowest international rates around, and a price match guarantee.
www.DirtyLeafCigars.com (http://www.dirtyleafcigars.com)
Oh, and additionally if for some reason you have any items that you ordered from the old Dirty Leaf and never received, please let us know and we'll take care of you immediately.
Will you price match AND provide the 20% discount or is it just one or the other?
I know there have been some unhappy people recently. I hope that y'all have things going the way that you want them now, and are able to show that you got things running right. Welcome back and thank you for the generous discount code.
I've let y'all know multiple times about stuff I still have on order, going on a year now, and I'm still getting strung along! This place is a joke, and I wouldn't order a flipping thing from them until they get everything sorted out with the people they are screwing around still! And they still have plenty of orders unfilled. Their website and deals look good, but not if you never get what you order!
My .02.
E
Yeah, I would like to see McBryde taken care of before I consider placing any orders. Let us all know if this happens, Emerson.
Sounds like they are trying to make things right. We all have amends to make, lets see em take care of E, and if that takes place, I'd give em another shot. The discount code sure would be nice a few weeks from now, so that we see the actions of their words first, before putting our trust in a posted apology.
Our only possessions are our actions... :angel:
My order was placed on December 15th of 2014, and I'm still waiting on a 3 pack presentation box of Reconquistas and a 4oz black ice pie style humidifier. Less that $60 worth of crap, it's all principle now!
E
I agree, let's see them take care of Emerson first. I was thinking of our new Scottish geek and at least a shipment was sent albeit to somewhere 300 miles away from him, so it does seem like they're making an effort.
I've got email after email of "it hasn't come in" or "it came in last Mondaybut we must have missed you in the shipping, we'll get it right out to you", and "it should be out in the next few days". Those were in July, August, September, etc. Still nada!
E
Hi Emerson. Like we said, unfortunately the 3 packs of the Reconquista are still unavailable. I do however have 3 packs of the Divinia which is similar. Or full boxes of the Reconquista just came back in stock with our distributor if you simply like 3 of them loose from a larger box. They are still packaged in the individual coffin boxes, just no outer box. We can do either one of those for you.
We have been doing our best, and doing it as quickly as we can. Like I said, they was quite a large number of unfilled orders that have taken quite some time to try and fill. Especially with many being placed so long ago that many items are currently out of stock. I promise you we will not stop until everyone has received everything they ordered under the previous ownership. This is of the utmost importance to us. We walked into quite a mess in many respects (literally and figuratively) and its simply taken some time to sort out. We appreciate those of you that have stuck with us and shown incredible patience as well as the amazing response from new customers. We'll get there guys, no doubt about it.
Pete,
I'd be interested in getting 3 of the Reconquistas loose from a box. That would be fine with me as well, no outer box is no big deal. I'd still like to get the Black Ice Pie humidifier as well if those are in stock. I'll shoot you a PM with my address, and keep these guys informed on it's status.
Emerson
If it was me, I would make sure to do everything i could to get Emerson's order fulfilled ASAP, even if that meant buying them at retail and taking a loss. It sounds like several geeks are just waiting for his order to be fulfilled before they place an order. I losing money one one deal means making money on several others, it seems like a no brainer...
QuoteBrlesq - 10/23/2015 8:09 PM Yeah, I would like to see McBryde taken care of before I consider placing any orders. Let us all know if this happens, Emerson.
I am with Bruce, take care of Emerson, and it sounds like you are heading in the right direction. He is being perhaps more forgiving than I would be. But then also if I was the new owner I would be doing more. I know these are inherited problems, but what would win me over is going the extra mile
Hey Pete, in case you missed this thread here is one you may want to check out.
http://www.cigargeeks.com/index.php?topic=29572.0
Also really hoping the name is for real and not a Mad Men reference :-0 :shy:
I consider myself lucky as I had a few flawless transactions with DLC in the past but stopped ordering from them when a few Geeks started posting about issues.
I wish I could do business with them again as they are one of the few that will ship the the GWN but as it stands now, I'm still nervous spending my hard earned (Canadian) dollars not knowing for sure I'll get what I paid for in a timely fashion.
But I'm all for making amends and I'll jump back on that train when all here have been fully satisfied on past unfilled orders and that the new ownership has proved serious in their desire to regain our community's trust.
I won a contest on here from DLC and was supposed to receive 10% off my order...can I use that with the 20% off coupon as well?
Disregard I placed an order of Tatuaje 7th Reserva...hope all goes smoothly
Absolutely, that's what we're doing we simply didn't have the option previously as both were out of stock. Like I said, we're taking care of everyone one by one and have pretty much done so at this point. We're doing our best
If you have any questions about coupons, discounts, promos, or more specific, individual issues please PM me and I'll answer your questions. =)
Quotedirtyleafcigars - 10/24/2015 5:49 PM
Absolutely, that's what we're doing we simply didn't have the option previously as both were out of stock. Like I said, we're taking care of everyone one by one and have pretty much done so at this point. We're doing our best
:thumbsup:
December 2014?
I think you should send him the whole box, not just 3 loose.
We'll be including quite a few extra cigars, as we have with most everyone so far.
Looking forward to seeing where dirty leaf goes from here and when feedback starts being positive again doing business with them.
I placed an order on Saturday and it's still awaiting shipment. I will give this to the end of the week before I pull the order. Not for nothing but most online retailers provide you with a tracking number same day albeit maybe it's not boxed or in the mail but it will be the next day. I hope you guys get your act together as I went against my better judgement.
I'm curious if Emerson received his order yet. It was on the 23rd, admittedly late, that he accepted different product. That should have shipped out on Saturday considering the delays to date, and I would think the order should have either arrived, or be awfully close per the tracking number that he must have by now. Right?
I hope Emerson is made right, but am I being cynical or are there just too many other fantastic options out there that don't seem to have the hangups? Just wondering.....
You would think that Dirty Leaf would be jumping through hoops to make things right... :biggrin:
I say Kudos to Mark for attempting to make all previous orders right and reaching out to us to let us know he is trying to fulfill all previous orders properly. I know Alan left the whole enterprise in a shambles and Mark is doing a great job trying to recover~! :respekt:
QuoteThinBlueLine - 10/28/2015 9:30 AM I placed an order on Saturday and it's still awaiting shipment. I will give this to the end of the week before I pull the order. Not for nothing but most online retailers provide you with a tracking number same day albeit maybe it's not boxed or in the mail but it will be the next day. I hope you guys get your act together as I went against my better judgement.
Doesn't appear that much has changed--at least not enough. As a customer, this is unacceptable to me.
Phone call and email have yielded negative results so far.
Can anyone explain what happened? We see snippets but does the company have a partnership issue that you guys are suffering from. Did someone get over their head in this business?
QuoteMautrak - 10/28/2015 8:53 AM
I'm curious if Emerson received his order yet. It was on the 23rd, admittedly late, that he accepted different product. That should have shipped out on Saturday considering the delays to date, and I would think the order should have either arrived, or be awfully close per the tracking number that he must have by now. Right?
I have received nothing as of yet, nor a tracking number for anything.
Emerson
QuoteMcBryde - 10/28/2015 7:55 PM
QuoteMautrak - 10/28/2015 8:53 AM
I'm curious if Emerson received his order yet. It was on the 23rd, admittedly late, that he accepted different product. That should have shipped out on Saturday considering the delays to date, and I would think the order should have either arrived, or be awfully close per the tracking number that he must have by now. Right?
I have received nothing as of yet, nor a tracking number for anything.
Emerson
And I think that says it all. As of last week this could have been nearly wrapped up with a shipping confirmation, but here we are nearly a week later, and nothing. Not to mention that all of this started nearly a year ago.
Reminds me of a saying: Burn me once, shame on you. Burn me twice, shame on me. (Of course, with no negative connotations to my brothers and sisters on here who have tried to give the benefit of the doubt. We are forgiving bunch, but only so many times.)
PM was read but no response
Well, I received my tracking number today! We'll see, I'll keep y'all posted!
Hello Emerson. Here is your tracking number: 9405510898680012632540
---
Dirty Leaf Cigars Customer Service
www.DirtyLeafCigars.com
888-504-9912
QuoteVroomp - 10/28/2015 1:03 PM I say Kudos to Mark for attempting to make all previous orders right and reaching out to us to let us know he is trying to fulfill all previous orders properly. I know Alan left the whole enterprise in a shambles and Mark is doing a great job trying to recover~! :respekt:
i don't know the situation over there but almost 20 years ago i got into business with a partner, (i was warned not to by my father in-law when he found out) and it ended badly. i wound up paying for everything even though my partner had been getting half the profits for a good bit. lesson learned. :biggrin:
Order status changed to shipped but no tracking number
QuoteThinBlueLine - 10/30/2015 4:32 AM
Order status changed to shipped but no tracking number
Hope you get your package soon and don't get screwed over. Sounds like they are trying to do right by everyone still though.
I wouldn't drop a single red penny with you now or in the future. One of the first rules in online retailing is gaining customer's trust - your company's name is synonymous with just the opposite. Might consider changing it to Shady Leaf Cigars.
It's been over a year when your company started showing signs of "problems" with "previous ownership" and you show up here telling of how hard you've worked to get things fixed.
When you bought this business did you think through how you were going to handle customers like Emerson?
And you decided to launch this right before the holidays with no proven track record of having taken care of past problems?
Good luck with that hot mess. Now, get off my f'n lawn! :angry: :angry:
I hope everything gets resolved for you guys and they make it worth your hassle.
QuoteThinBlueLine - 10/30/2015 6:32 AM
Order status changed to shipped but no tracking number
6 days from order to ship? Betting you placed an order against shadow inventory.
QuoteLonghorn - 10/30/2015 9:31 AM
QuoteThinBlueLine - 10/30/2015 6:32 AM
Order status changed to shipped but no tracking number
6 days from order to ship? Betting you placed an order against shadow inventory.
Agreed, that certainly seems to be the case.
Perhaps DLC should toss up a post to let us know how things are going :whistle:
In all fairness, Reinado was even slower from order to ship with the CG cigars, I think I waited about 3-4 weeks to receive them, and a lot of people were waiting even longer if I remember right. They never gave me a tracking number either.
I'm interested to see how DLC sweetened the deal to try and make amends for Emerson, sounded like they were throwing some extras in the order.
The delays in the previous orders were truly out of my control and apologize for them. Some issues are not always calculated and we make every attempt to ensure timely shipments. Going forward I will have a quicker turnaround for you guys if given the opportunity. Hope that this company does get you the order soon. I know it is frustrating.
Best Regards,
Antonio
No worries Antonio, not trying to badmouth Reinado, your cigars are worth the wait, just wanted to point out that something like 6 days is not necessarily unique to DLC.
Quoteheadfirst - 10/30/2015 6:11 PM
No worries Antonio, not trying to badmouth Reinado, your cigars are worth the wait, just wanted to point out that something like 6 days is not necessarily unique to DLC.
Um, sorry - that's not my experience with reputable, customer centric retailers who have the inventory they're selling.
I agree with Longhorn on this one for sure. Reinado is a different deal, this retailer, since the changeover, said he had singles in stock, just not the boxes. Emerson accepted, so ANY retailer that actually cared to make things right would have been first in line at the PO if that is what it took the next day to impress.
I spend a lot of my hard earned cash on cigars as do many of us. I assure you my dollars go to folks that make me feel important and valuable, not just another F'up that thry have to fix. Sad, gonna miss out on a lot of profit from some folks that spend a lot when treated right.
QuoteLonghorn - 10/30/2015 6:53 PM Quoteheadfirst - 10/30/2015 6:11 PM No worries Antonio, not trying to badmouth Reinado, your cigars are worth the wait, just wanted to point out that something like 6 days is not necessarily unique to DLC.
Um, sorry - that's not my experience with reputable, customer centric retailers who have the inventory they're selling.
+1
Quoteheadfirst - 10/30/2015 6:11 PM No worries Antonio, not trying to badmouth Reinado, your cigars are worth the wait, just wanted to point out that something like 6 days is not necessarily unique to DLC.
I've never had to wait 6 days for shipping after ordering. There are plenty of reliable online retailers that I have used to ever consider ordering from DLC.
Just saying that was my first and only experience with Reinado to date. Maybe that was the exception because it was a very limited edition cigar. If they didn't have the cigars in stock yet and that was actually a pre-order I was not aware of it, and there wasn't much communication from them to make that clear as far as I remember.
I agree that most places do a much better job of communicating and being expedient. Not saying I'm about to order from DLC, but who knows how deep this new owner is in the mess left by the predecessor, we know he's dealing with it on a global scale. Hopefully he'll sweeten the deal for Emerson to try and make up for it.
I'm not on your lawn so don't say it! :-)
I just want a tracking number...it's easy to change the order status to shipped
I imagine the cigar biz has to be pretty lucrative. I know sales tax cab suck but the competition for large scale retailers doesn't seem bad. And I imagine the margins are pretty reasonable for what would be classified by most as a luxury item.
QuoteThinBlueLine - 10/30/2015 9:00 PM
I just want a tracking number...it's easy to change the order status to shipped
This.
How difficult is it to respond to an email, phone call, PM and provide a tracking number?
QuoteLonghorn - 10/30/2015 11:49 PM
QuoteThinBlueLine - 10/30/2015 9:00 PM
I just want a tracking number...it's easy to change the order status to shipped
This.
How difficult is it to respond to an email, phone call, PM and provide a tracking number?
Couldn't agree more. They say they are making things right but so far we aren't seeing or hearing about or from anyone that has been taken care of. If anything it seems to me as if business is running as it always has been (bad customer service). It really is too bad.
It's not like there are no other cigar vendors around. Forget Dirty Leaf and move on. I wasn't seeing dynamite deals there anyway. Plenty of other places to purchase cigars.
I feel for you if they still owe you money or product.
QuoteMcBryde - 10/29/2015 10:52 PM
Well, I received my tracking number today! We'll see, I'll keep y'all posted!
Hello Emerson. Here is your tracking number: 9405510898680012632540
---
Dirty Leaf Cigars Customer Service
www.DirtyLeafCigars.com
888-504-9912
OK, I have a few questions now! I was told that the previous servers were wiped, and that they didn't have any of the old information about orders and the like. However, my order got shipped to the address that was on the old order? Could someone tell me how that happened?
Emerson
Maybe Hillary is involved? :biggrin:
Quoteheadfirst - 10/31/2015 7:32 PM
Maybe Hillary is involved? :biggrin:
:lmao: :lmao: :lmao: :lmao: :lmao:
LOL!
That address was in the original email you sent us Emerson. But regardless, we do still have some things physically on file, we just don't have the original accounts people created.
We're getting their guys and I promise we will soon be where we want to be. I understand things are not yet perfect, but we will do our best to get there.
Quotedirtyleafcigars - 10/31/2015 9:58 PM
That address was in the original email you sent us Emerson. But regardless, we do still have some things physically on file, we just don't have the original accounts people created.
We're getting their guys and I promise we will soon be where we want to be. I understand things are not yet perfect, but we will do our best to get there.
Ok all I can say is the guys on the site are ticked so why don't you as much as possible correct the issues. Very simple maybe but if I paid and you took the payment than deliver that is all the geeks are asking. Make it your mandate make it right that is all anyone is asking.
I had sent emails to y'all telling you that after 6 months or so, I had moved. See my profile on here for my updated address that I had sent y'all in later emails, and the address on the new profile on YOUR website that I had to make for someone there so they could send me my order.
Just another reason that waiting a year to send a package sucks!
I've got a call in to my ex neighbor to see if he might be able to round up the package from the new owners at the house. I'll be within about 30 minutes of there Monday, so i may have to drive there to get it if he can find it.
E
Still no tracking number
Dirty Leaf Cigars, I offer you my vast experience in retail sales, customer service expertise, along with customer relations and retention experience. If you want this done right, quit posting and call an expert! I'm not a braggart by any means, but I do know how to service and retain clients that are spending tens of thousands of dollars every day in my current position. I am extremely confident that I can help you. Y'all need to do something fast and faster, or you might as well get out of the business of selling cigars. :angel:
You know how to contact me! :biggrin:
QuoteThinBlueLine - 11/1/2015 7:10 AM
Still no tracking number
^^^^ This is completely unacceptable. Especially if DLC is truly trying to "win back" customers here on CG.
What is happening here with DLC definitely seems as though they are attempting to sell from and inventory they do not have and are trusting they can get the product for resale after orders are placed, not working so well. A quick google earth search of the DLC address shows a home in a residential area with what certainly seems not large enough to house the inventory the website tries to emulate.
"Why is Dirty Leaf Cigars different from those other cigar sites? Well, we'll tell you why. Dirty Leaf will quickly become the first and last name for all your smokey needs." I believe they are quickly becoming the last IMHO
I recently placed and order with P&C late Thursday afternoon and Friday morning as soon as I checked my emails there was confirmation and tracking. THAT is how a good online retailer does business.
Your actions don't support your claims that things are fixed at your company.
Even if cigars do eventually get delivered and bonus sticks are tossed in to make amends, it sure seems you've showed up here only to prey upon the potential market of our community.
From what I can tell and the experience outlined by two Geeks above, you suck at retailing.
How about getting off our F*&#ING LAWN?!?!?! :moon:
Quotenirab - 11/1/2015 10:51 AM Dirty Leaf Cigars, I offer you my vast experience in retail sales, customer service expertise, along with customer relations and retention experience. If you want this done right, quit posting and call an expert! I'm not a braggart by any means, but I do know how to service and retain clients that are spending tens of thousands of dollars every day in my current position. I am extremely confident that I can help you. Y'all need to do something fast and faster, or you might as well get out of the business of selling cigars. :angel: You know how to contact me! :biggrin:
^^^ This!!!
In New Jersey this would rise to a criminal charge under the deceptive business practices statute...
QuoteThinBlueLine - 11/1/2015 12:57 PM
In New Jersey this would rise to a criminal charge under the deceptive business practices statute...
At this point you ought to cancel the charge through your credit card company or PayPal. They haven't even responded to your non-delivery issue here in the forum even though they have posted recently. Sorry, but this one smells really bad . . .
Wonder if DLC is out of Nigeria now?......
The Mail Order Rule within the FTC allows a customer to cancel their order anytime up until it ships... if a retailer subsequently ships product to the customer, the customer is not obligated to pay for the goods and said company is responsible for arranging pick up.
Any charge on your credit card after a cancellation has been initiated can be disputed, with high rates of success, with your CC company. Furthermore, your State's Attorney General's office should also be notified.
Finally, any mail order that is not shipped within the time frame acknowledged on a) the company's web site or b) the company's order confirmation subjects the company to obtaining permission to extend the time to ship.
At this point, it would appear DLC has violated this rule on ThinBlueLine's order and most certainly on McBryde's order last year.
DLC's shipping information on their web site: "Orders ship within 1-3 days from receipt. Orders within the US normally arrive in 5 to 7 days and international orders normally arrive in 10-14 days. Unlike our competitors, we process orders EVERY SINGLE DAY and ship them 6 days a week."
FTC Rule: "If, after taking the customer's order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer's consent to the delayed shipment. If you cannot obtain the customer's consent to the delay -- either because it is not a situation in which you are permitted to treat the customer's silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise."
My ex neighbor has acquired my package, and I'll pick it up tomorrow. Will post pics when I get home tomorrow afternoon.
E
QuoteMcBryde - 11/2/2015 1:04 AM
My ex neighbor has acquired my package, and I'll pick it up tomorrow. Will post pics when I get home tomorrow afternoon.
E
That's good to hear... you are one patient dude!
I'm a stubborn Italian. Going to ride this one out
Glad to hear that everything showed up and that DL added some extras to try and reconcile.
Today I was able to run down my package from DLC. Along with the 3 Reconquistas and the 4 oz. Black Ice I ordered, they also threw in a DLC bottle opener, a Oneworld, Model CF01/A4807, Lighter. They also threw in another 7 sticks to go with the order.
They all came in packed well.
Thanks for the extras DLC!
Emerson
(http://i5.photobucket.com/albums/y176/duckslayer1021/31F69A67-7E18-4B28-895B-52BC261CA6E4_zpsw23sh4lo.jpg) (http://s5.photobucket.com/user/duckslayer1021/media/31F69A67-7E18-4B28-895B-52BC261CA6E4_zpsw23sh4lo.jpg.html)
(http://i5.photobucket.com/albums/y176/duckslayer1021/A305ECF9-B9F0-4E8C-BB1A-6A65995E0DC2_zpssanm3mls.jpg) (http://s5.photobucket.com/user/duckslayer1021/media/A305ECF9-B9F0-4E8C-BB1A-6A65995E0DC2_zpssanm3mls.jpg.html)
Glad you finally got your order, they included a few decent sticks in the extras.
Still no tracking number
Good to see your order made it.
QuoteThinBlueLine - 11/4/2015 4:37 PM
Still no tracking number
Patience, grasshopper. If McBryde's order was any indication, you can relax for another 10 months. :-0
QuoteLonghorn - 11/4/2015 8:00 PM QuoteThinBlueLine - 11/4/2015 4:37 PM Still no tracking number
Patience, grasshopper. If McBryde's order was any indication, you can relax for another 10 months. :-0
So it might be a new ownership but it's still the same old bull ship :-(
QuoteMojo66 - 11/4/2015 9:03 PM
QuoteLonghorn - 11/4/2015 8:00 PM QuoteThinBlueLine - 11/4/2015 4:37 PM Still no tracking number
Patience, grasshopper. If McBryde's order was any indication, you can relax for another 10 months. :-0
So it might be a new ownership but it's still the same old bull ship :-(
This. X 2
So my cigars landed but they're not what I ordered. I ordered the Tatuaje 7th Reserva and a got a box of the 7th naturals. Now I need to figure out how to get the box I ordered.
Bummer, well if it makes you feel any better you're doing a nice public service to all of us by keeping us in the loop.
Another opportunity missed for DLC...
QuoteThinBlueLine - 11/5/2015 5:28 PM
So my cigars landed but they're not what I ordered. I ordered the Tatuaje 7th Reserva and a got a box of the 7th naturals. Now I need to figure out how to get the box I ordered.
Write to them about their mistake, and tell them to send you the correct box along with a postage paid label so you can ship the wrong ones back. If they give you a problem, then you can contact your credit card company about the matter.
Wow......I don't know what else to say.
:nono:
I think we can close the book on this one...
The search engines will pick up the Dirty Leaf Cigar name in these posts along with the negative experiences of the Geeks who gave them an opportunity to be a good business.
So, you will all condemn this man for trying to make good on orders that are up to a year old after he has tried to turn around a company that has already failed it's client base, for a mere clerical error? :nono: WOW~~! :-(
Sorry, but that's the way I feel................ :confused:
Well I am convinced! Too many other places to order from
QuoteVroomp - 11/5/2015 9:23 PM
So, you will all condemn this man for trying to make good on orders that are up to a year old after he has tried to turn around a company that has already failed it's client base, for a mere clerical error? :nono: WOW~~! :-(
Sorry, but that's the way I feel................ :confused:
He did me right. It must be really hard taking over a business that someone has run into the ground and trying to dig out of the mess!
E
QuoteVroomp - 11/5/2015 10:23 PM
So, you will all condemn this man for trying to make good on orders that are up to a year old after he has tried to turn around a company that has already failed it's client base, for a mere clerical error? :nono: WOW~~! :-(
Sorry, but that's the way I feel................ :confused:
It's OK - you can be wrong once in awhile! :biggrin:
QuoteVroomp - 11/5/2015 9:23 PM So, you will all condemn this man for trying to make good on orders that are up to a year old after he has tried to turn around a company that has already failed it's client base, for a mere clerical error? :nono: WOW~~! :-(
Sorry, but that's the way I feel................ :confused:
I think I understand how you feel about this Brad and, from your businessman stand point, it makes complete sense not to agree with what seems like too prompt and harsh a reaction and judgement of a guy trying to do good.
From where I stand, and I can only contribute how the whole thing makes me feel, it seems communication is not at it's best between the vendor and it's clients. Maybe I sound a little like a princess somehow whining about a little bad customer experience but, I spend hard earned money (too much of it) buying the luxury of cigars and it is just that, a luxury. So I admit I want to be treated like a King when buying like one and I did not see the red carpet I was expecting here.
But again, I'm just looking at it from afar with just a small part of the picture and I know I don't see the whole thing. But one thing is for sure, good communication and transparency are free and if I don't feel I'm getting them, I'm usually out the door, even if it's a misguided feeling.
QuoteLonghorn - 11/5/2015 9:55 PM
QuoteVroomp - 11/5/2015 10:23 PM
So, you will all condemn this man for trying to make good on orders that are up to a year old after he has tried to turn around a company that has already failed it's client base, for a mere clerical error? :nono: WOW~~! :-(
Sorry, but that's the way I feel................ :confused:
It's OK - you can be wrong once in awhile! :biggrin:
x2. He might have finally made McBryde's order correct after a year, but the new order from ThinBlueLine was f*cked up. Let's see that one corrected before we talk about "making good on orders". :nono:
Makes you wonder is this been run out of a seacan?
Quote05Venturer - 10/24/2015 8:28 AM
Hey Pete, in case you missed this thread here is one you may want to check out.
http://www.cigargeeks.com/index.php?topic=29572.0
Also really hoping the name is for real and not a Mad Men reference :-0 :shy:
Also curious why Alan would toss over his CG acct to the "new owner" also.
Just another observation made by another geek.
maybe starting this thread hasn't worked out too well.
- Pull dick out
- Step on dick
- Repeat
hope it all works out. some days just need a do over.
As mentioned on the SOA Black Crown thread, I received my DLC order yesterday & whilst there was issues around the original shipping, it was great to finally receive my order & close this one off.
It look's like my order was placed a couple of weeks before this thread was created so maybe explains why there were the issues with my original order as DLC were clearly dealing with a backlog.
Granted I do feel there is a whole 'Keeping the customer in the loop' piece which is currently missing but Kudos on the honouring of previous failed orders & once that is all sorted I would like to think there that will make it easier to be more customer centric.
Again, as I mentioned on the other thread, I would have no issue ordering from DLC again - but I haven't been burned as badly as some (Emerson) have been & can understand why some people would be cautious about doing so.
Now... for my first Curmudgeonly outburst... Pete - what happened to my added extras man?!? :angry: :angry: :angry: It was mentioned in my messages there would be some added extras & all I got was a discount code :dukem: :dukem: :dukem:
(the last part is in jest btw... kinda :lmao: )
Emerson, Glad you received your order brother. Hope the cigars (and extra's) take the edge of the wait you had!
bertf86
Toby, you're a crude dude but that's spot on man! :lmao:
So I heard back from DLC only to learn that the box I wanted is out of stock...now to try and return these
QuoteThinBlueLine - 11/9/2015 12:55 PM So I heard back from DLC only to learn that the box I wanted is out of stock...now to try and return these
Sounds like a GREAT experience ! :angry:
And the saga continues, sorry brother
Any updates on this shyteshow?
Well, I am in communication with them and trying to ride out the backorder of the original order that I placed. As long as it's not a ridiculous amount of time and he promises to fulfill I will wait. Should hear back today...
:banghead:
Our only possessions are our actions...DLC does not possess the actions to back up their words. I will not order from them...unless they send me a box of My Father Le Bijou petite robusto at no charge, then I shall reconsider. :biggrin: :angel:
Quotenirab - 11/12/2015 5:53 PM
Our only possessions are our actions...DLC does not possess the actions to back up their words. I will not order from them...unless they send me a box of My Father Le Bijou petite robusto at no charge, then I shall reconsider. :biggrin: :angel:
They could send me Dorothy's red slippers and I wouldn't give a flying shyte about them.
Just a sham... I mean shame.
:moon:
Quotenirab - 11/12/2015 4:53 PM
Our only possessions are our actions...DLC does not possess the actions to back up their words. I will not order from them...unless they send me a box of My Father Le Bijou petite robusto at no charge, then I shall reconsider. :biggrin: :angel:
My original order that started all of my debacle was a box of MF Le Bijou Box Pressed Torpedos. They were out of stock too evidently! :confused: :?:
E
QuoteLonghorn - 11/12/2015 5:39 PM
Quotenirab - 11/12/2015 5:53 PM
Our only possessions are our actions...DLC does not possess the actions to back up their words. I will not order from them...unless they send me a box of My Father Le Bijou petite robusto at no charge, then I shall reconsider. :biggrin: :angel:
They could send me Dorothy's red slippers and I wouldn't give a flying shyte about them.
Just a sham... I mean shame.
:moon:
I wouldn't really buy from em ever, but a free box of MF LB 1922 would have been sweet!! :shy: And I would be totally honest and upfront about it all! :angel:
QuoteMcBryde - 11/12/2015 7:25 PM
Quotenirab - 11/12/2015 4:53 PM
Our only possessions are our actions...DLC does not possess the actions to back up their words. I will not order from them...unless they send me a box of My Father Le Bijou petite robusto at no charge, then I shall reconsider. :biggrin: :angel:
My original order that started all of my debacle was a box of MF Le Bijou Box Pressed Torpedos. They were out of stock too evidently! :confused: :?:
E
One of these days, we need to split a box of those brother! :biggrin: :bigthumbs: :angel:
Quotenirab - 11/12/2015 9:24 PM
QuoteMcBryde - 11/12/2015 7:25 PM
Quotenirab - 11/12/2015 4:53 PM
Our only possessions are our actions...DLC does not possess the actions to back up their words. I will not order from them...unless they send me a box of My Father Le Bijou petite robusto at no charge, then I shall reconsider. :biggrin: :angel:
My original order that started all of my debacle was a box of MF Le Bijou Box Pressed Torpedos. They were out of stock too evidently! :confused: :?:
E
One of these days, we need to split a box of those brother! :biggrin: :bigthumbs: :angel:
When we are both off of our freezes at the same time, that sounds good, LOL.
E
I'd love to get in on that!
Quotenirab - 11/12/2015 4:53 PM Our only possessions are our actions...DLC does not possess the actions to back up their words. I will not order from them...unless they send me a box of My Father Le Bijou petite robusto at no charge, then I shall reconsider. :biggrin: :angel:
Don't hold your breath, they wont even send you a note saying they are out of stock!
Maybe it is just me but I just can't believe this is how they want to be represented. They have potentially lost more business thru none action than they will ever get back from this community
QuoteCfickter - 11/13/2015 6:30 AM
Quotenirab - 11/12/2015 4:53 PM Our only possessions are our actions...DLC does not possess the actions to back up their words. I will not order from them...unless they send me a box of My Father Le Bijou petite robusto at no charge, then I shall reconsider. :biggrin: :angel:
Don't hold your breath, they wont even send you a note saying they are out of stock!
Maybe it is just me but I just can't believe this is how they want to be represented. They have potentially lost more business thru none action than they will ever get back from this community
Yep. Stick a fork in em! :biggrin:
I placed an order with Dirty Leaf on Oct 31 to take advantage of the $20 off deal that they were offering. About a week and a half later I emailed them asking about the projected shipping date. They indicated one of the brands that I ordered did not come in from their distributor on time and that they would ship asap. The order finally shipped on Nov 8 and it arrived today (Nov 13). I found the people at Dirty Leaf to be very pleasant and forthright. They have given me a $10 credit toward my next purchase. I think these guys are really trying to get this business back on its feet. I'm sure they are dealing with a mess someone else made. I believe this will be a good company if they can get over the hump. I'm choosing to give them the leeway and not to be upset because it took a little extra time to fill my order. I hope they can make their company a good one.
Quote05Venturer - 10/24/2015 8:28 AM
Hey Pete, in case you missed this thread here is one you may want to check out.
http://www.cigargeeks.com/index.php?topic=29572.0
Also really hoping the name is for real and not a Mad Men reference :-0 :shy:
BTW, the verdict is still out on whether or not "Pete Campbell" is in reality still Alan Brito :confused:
QuoteThinBlueLine - 11/12/2015 11:52 AM
Well, I am in communication with them and trying to ride out the backorder of the original order that I placed. As long as it's not a ridiculous amount of time and he promises to fulfill I will wait. Should hear back today...
So Scott, what's the latest?
Interesting DLC was just on the site within the past day.
Just lurking, no posting :nono:
I am in communication with them. If all goes well I should have my package by the beginning of next year as that's when they'll be back in stock per Tatuaje. I've had no issue dealing with them as of yet and they insisted I keep the wrong box at no charge. We shall see if original order gets fulfilled, if not I am going to be livid.
Sounds like they are trying, glad they let you keep the wrong box
I just received my second order from them since they announced new management. The order came -- no problem and a GREAT price, too. I'm going to continue to use them when they have what I want at a good price.
I am not sure of this "under new management" statement. According the Florida Dpt of State, Division of Corporations the listed authorized person is the same name as the 2014 & 2013 licenses. I don't know, maybe there is a lag in posting up to date information. If their service is getting better I guess it may not matter.
Or maybe new management is not the same as new ownership
Wow, they let you keep a whole box. That's a pretty amazing gesture if you ask me...hopefully you get your original order too.
FYI - lost all contact with DLC...PM, email and phone to no avail!
Ouch, here we go again? Give it a year I guess. :sad:
QuoteThinBlueLine - 2/7/2016 9:58 AM
FYI - lost all contact with DLC...PM, email and phone to no avail!
that is just f'ed up! :angry:
As I've said before, too many exceptional vendors to waste time with this hot mess....
I am sorry to hear that Scott.
I told all you fookers not to order from these a$$hats! DON'T DO IT! Too many good vendors to use instead of them!
E
Different day, same story
FYI - site is officially down and all communication has ceased. Looks like I am SOTL....FU DLC
a$$holes... :angry:
Quotenirab - 3/1/2016 9:16 AM
a$$holes... :angry:
X2
That is the worst...
QuoteThinBlueLine - 11/2/2015 7:31 AM
I'm a stubborn Italian. Going to ride this one out
Not such a good ride, huh, Scott?
Sorry you lost this one - at least they got off our f^&$@ing lawn! :biggrin:
Wow. Not cool. Not cool at all. What losers.
Seems like they were back up just long enough to settle old accounts and make new screw ups to fund the old ones.
I hope you're leaving feedback in the retailer's section Scott. I'll never touch these guys after seeing all these disasters.
Quoteheadfirst - 3/1/2016 5:42 PM
Seems like they were back up just long enough to settle old accounts and make new screw ups to fund the old ones.
I hope you're leaving feedback in the retailer's section Scott. I'll never touch these guys after seeing all these disasters.
Welcome to the dark side, Gary!
More like I've seen the light. I thought some of you guys were a little ruthless when they came around here preaching change, guess you guys just had them figured much better than I did!
Quoteheadfirst - 3/2/2016 12:49 AM
More like I've seen the light. I thought some of you guys were a little ruthless when they came around here preaching change, guess you guys just had them figured much better than I did!
Most of us were against the preaching of "Change" in 2008, too, and nobody believed us then. When will people learn...
:smoker2:
Uh oh, watch out for cross-fire...but I hear you. Now our choices appear to be an egocentric loose cannon and a confirmed white collar criminal who couldn't care less about our national security. Where's Ross Perot when you need him!
Quoteheadfirst - 3/2/2016 7:13 PM
Uh oh, watch out for cross-fire...but I hear you. Now our choices appear to be an egocentric loose cannon and a confirmed white collar criminal who couldn't care less about our national security. Where's Ross Perot when you need him!
Perot came up short...
:lmao:
Quoteheadfirst - 3/1/2016 11:49 PM
More like I've seen the light. I thought some of you guys were a little ruthless when they came around here preaching change, guess you guys just had them figured much better than I did!
One day, Grasshopper, you will be able to snatch the pebble from a FOG's hand . . .
:lmao:
Damn, I was just thinking of running a DL contest.
If you can in first you get to place one order with them, if you can in second you get to place two orders with them!
:spammer:
Spam deleted.
You the Man!! :dancing: