Anyone sent a lighter back to them for warranty lately? Seems the form they used to have for returns is not on their site now and when trying to log on with them access is denied. I did update my info with them, still no luck
Don, you went here?
https://xikar.returnsportal.net/
Yes and it wouldn't let me log in even after I updated my info etc I did get it exchanged at the local B&M, score! Mike at Roz's Cigar Emporium is awesome. He did say Xikar`s web site has changed and there are changes coming to retailer warranties as well. Worth the trip, I got a ride on the Harley, smashed a bunch of love bugs and scored a couple of Entemperance The Whiskey Rebellions so it was worth the trip
Call Quality Importers direct. They own Xikar now. If you still have no luck, shoot me a pm, and I will try n' run it through my QI rep. :biggrin:
Quotenirab - 9/23/2019 7:44 PM
Call Quality Importers direct. They own Xikar now. If you still have no luck, shoot me a pm, and I will try n' run it through my QI rep. :biggrin:
The bad lighter was taken care of by exchange at Roz's Cigar Emporium in Ocala, FL. They have a very nice selection of boutique cigars, by the way. They are not your ordinary B&M, so if anyone lives near Ocala, I strongly encourage you to check them out
Xikar, on the other hand, has only sent me a generic email in reference to how to log in to their clunky new web site and how to remedy most lighter problems. I know my way around a Xikar lighter, this one was bad
I do appreciate you looking out for a brother though Brian!
QuoteDonM - 9/23/2019 7:07 PM
Quotenirab - 9/23/2019 7:44 PM
Call Quality Importers direct. They own Xikar now. If you still have no luck, shoot me a pm, and I will try n' run it through my QI rep. :biggrin:
The bad lighter was taken care of by exchange at Roz's Cigar Emporium in Ocala, FL. They have a very nice selection of boutique cigars, by the way. They are not your ordinary B&M, so if anyone lives near Ocala, I strongly encourage you to check them out
Xikar, on the other hand, has only sent me a generic email in reference to how to log in to their clunky new web site and how to remedy most lighter problems. I know my way around a Xikar lighter, this one was bad
I do appreciate you looking out for a brother though Brian!
You know it my brother!! :biggrin:
AFter reading this thread I kinda got inquisitive since I own about half dozen Xikar Lighters....I emailed their site to see what has changed in their return policy and warranty.....that was a week or so ago and have heard nothing back.....I even told them my history goes back for a decade and how many lighters I bought from them....you'd think that would get a response but so far .....nada. If I don't hear back then I will boycott these guys and as I Googled them I read a lot of negative comments....sooooo something is wrong here with Xikar obviously. To let these guys use Vendors to straighten out their mess is again....not how to honor their Warranty.....plus in some cases where consumers sent back their defective lighters Xikar charged them shipping and in some cases was the same price as the lighter....WTF!!!
Wow. I have only dealt with them on thier cutters. They replaced my xi rosewood cutter, when both of the handles broke off over time. Recently I contacted them and they sent me two new sheaths for the xi and xo cutter. But it did take a few weeks.
I heard back from my inquiry yesterday. It directed me to go to the same site Bruce linked, of which I couldn't get into, to do an RMA. Apparently, you have to set up two accounts, one for the main page then one for an RMA. I did both, but still couldn't get into it to do a return. In all, my B&M took care of me so I am fine for now until something else breaks :lmao:
I recently sent a couple lighters in (one in August, one in September. I just re-used the same PDF I've used in the past to send stuff back. I've bought a lot of Xikar Enigma lighters and other kit. The Enigmas seems to go bad every three years or thereabouts, so I've sent back a few of them. They are now replacing them with other models. I guess because they were always breaking. But I loved the shape and everything about them, so I'm going to miss them.
I didn't have any issues sending them in with the old form.
I have the same issue with Enigmas, which is probably why they stopped making them. It's always been my favorite lighter for a list of reasons. For the last couple years I've been buying them on eBay when they show up for a good price. I had two replaced at the end of last year, using the old form which I save pre-filled on my computer. No issues, but I got back different lighters each time. Which I sold, to buy more Enigmas when I can.