Last week, I won a box of CAO Vision Epiphany from CigarAuctioneer for $86. Not a bad steal considering the cheapest I've seen them at a B&M is $8/cigar. Anyway, I came home on Monday to find a HUGE package on the doorstep. When I opened the box, there was the cool looking humi-box, batteries, case, etc.
Then I opened the cool looking CAO box to inspect the cigars. At first glance, they looked perfect - no mold issues. However, on closer inspection I found that 5 of the cigars had very small amounts of mold on the foot. :-(
Today, I called Famous Smoke Shop's customer service to see what needed to be done. In all honesty, the mold is very minor, and I really didn't want to go through the aggravation of sending the entire package back for 5 cigars. At first, the customer service rep (Lisa) wanted me to send back the box and all of its contents. When I explained to her that I would be traveling a lot in the coming months and it would be more aggravation than its worth, she credited me the cost of the 5 cigars on the spot, no questions asked.
That, my friends, is great customer service. :bigthumbs:
:biggrin:
:thumbsup:
Glad to hear that it went smoothly.
I think you may have gotten the final box that I sent back. It was only very minor mold; I was just fed up by that time.
QuoteJackal - 10/14/2010 2:33 PM
I think you may have gotten the final box that I sent back. It was only very minor mold; I was just fed up by that time.
The affected cigars have one spot apiece on the very end of the tobacco at the foot. I plan on opening one up tonight to take a closer look, although I might shed a tear. :cry:
Last night, I smoked one of the others in the box. There were no off flavors, and other than being overhumidified (surprise, surprise), it was a really good cigar. :biggrin:
Are you sure that wasn't bloom?
:lmao: :lmao:
Quotenwb - 10/14/2010 11:39 AM
QuoteJackal - 10/14/2010 2:33 PM
I think you may have gotten the final box that I sent back. It was only very minor mold; I was just fed up by that time.
The affected cigars have one spot apiece on the very end of the tobacco at the foot. I plan on opening one up tonight to take a closer look, although I might shed a tear. :cry:
Sounds like the box I returned, although at high humidity, those single blotches of bloom would have probably grown by now.
QuotePA.pierced2010 - 10/14/2010 3:37 PM
Are you sure that wasn't bloom?
:lmao: :lmao:
I was asked "what did it look like" at which point I said it was "hairy and green/blue, so it isn't plume/bloom". :biggrin:
Very good to hear. That's good help.
This day and age it's very rare that a company will take the customers word and just give a credit without looking at the product first. Very cool of them to do that.
Quotenwb - 10/14/2010 3:52 PM
QuotePA.pierced2010 - 10/14/2010 3:37 PM
Are you sure that wasn't bloom?
:lmao: :lmao:
I was asked "what did it look like" at which point I said it was "hairy and green/blue...". :biggrin:
I knew my ex was a whore, I just didn't know Famous was her new pimp! :-0
Glad to hear they took care of you. I think you can thank a small uproar created here for part of that.