A few weeks ago I stumbled across this little boutique cigar website (out of Miami) and had the greatest customer service ever!
Charmedleaf.com only carries about 20 small boutique brands, most of which you've never heard of! They are also running a Free Shipping deal for the summer, so I thought I would try out a couple of new singles to see how I liked both the brands and the website.
Within 30 minutes of ordering, I received an email that my order was "awaiting fulfillment", and I thought OK, they don't have something in stock, no big deal. A couple of days later I got a second email that my order had shipped. But the big surprise was when it arrived only one week after I ordered: My order was DOUBLED and there was a note from Elissa Noyes, the owner, apologizing for the delay! "Your satisfaction is our number one priority, so we've doubled your order", she wrote. This is over-the-top the best and most unexpected customer service I have ever received! :bigthumbs:
I haven't tried the cigars yet because I want to let them rest at least a few weeks, but I'll report back when I do. In the meantime, if you're looking for some new brands to try, give charmedleaf.com a visit. I know that I'll be going back!
Here's the link: http://www.charmedleaf.com/brands/
Thanks for the info.Few brands I have never heard of.Looking forward to the reviews.The people sound nice!.
Very nice! Glad to hear they took care of you, and I'll put them on my ever growing list of vendors.
good link, thank you :biggrin:
That's good service, Bruce! I'll bet those poor folks are hearing the sound of the Geek locust swarm descending on their shop right now.
nice, good customer service is so hard to find anymore.
Great to hear the good experience there. I'll have to give them a shot.
From what I hear, we like to reward bad behavior around here, but in this instance a little reward for good service is due. I'll take a look at them. :biggrin:
Interesting indeed ... I like new things so will try them out. Thanks for the link!
Just sneaked a look at their homepage. The only cigars they carry that I have ever heard of are Illusione and Xicar however there are a few that they are selling that look intruiging. Will give them a try Bruce. Thanks.
Quotemountedshriner - 6/10/2011 7:08 PM
Just sneaked a look at their homepage. The only cigars they carry that I have ever heard of are Illusione and Xicar however there are a few that they are selling that look intruiging. Will give them a try Bruce. Thanks.
Thanks for the shoutout. We have 2 goals: (1) provide the best customer service; and (2) give smaller brands a place to be showcased. We are not a discount site. We are an incubator of small brands. Occassionally we will offer better known brands, i.e., Illusione because we believe that those brands live the spirit of the boutique cigar maker. All the best -Elissa
QuoteCharmed Leaf - 6/14/2011 6:34 AM
Quotemountedshriner - 6/10/2011 7:08 PM
Just sneaked a look at their homepage. The only cigars they carry that I have ever heard of are Illusione and Xicar however there are a few that they are selling that look intruiging. Will give them a try Bruce. Thanks.
Thanks for the shoutout. We have 2 goals: (1) provide the best customer service; and (2) give smaller brands a place to be showcased. We are not a discount site. We are an incubator of small brands. Occassionally we will offer better known brands, i.e., Illusione because we believe that those brands live the spirit of the boutique cigar maker. All the best -Elissa
Thanks!.Looking forward to checking out a couple brands you carry.
Oh boy. Another outlet to buy cigars. The wife ain't gonna like this :biggrin:
Quotevw77guy - 6/14/2011 7:04 AM
Oh boy. Another outlet to buy cigars. The wife ain't gonna like this :biggrin:
Just have your wife call me. I have a way of explaining these things to girls like me. ;) Elissa
You can buy your 262 Cigars there as well. Good cigar site run by a great lady.
QuoteCharmed Leaf - 6/14/2011 2:19 PM
Quotevw77guy - 6/14/2011 7:04 AM
Oh boy. Another outlet to buy cigars. The wife ain't gonna like this :biggrin:
Just have your wife call me. I have a way of explaining these things to girls like me. ;) Elissa
:lmao: :lmao: Yeah, Shawn, do that! Explaining the new cigar bill won't be the issue anymore; the issue will be explaining to your wife about why there's a woman calling the house that wants to explain why Shawn deserves his cigars and she should be nicer to you! :lmao: :lmao:
QuoteBrlesq - 6/14/2011 4:14 PM
QuoteCharmed Leaf - 6/14/2011 2:19 PM
Quotevw77guy - 6/14/2011 7:04 AM
Oh boy. Another outlet to buy cigars. The wife ain't gonna like this :biggrin:
Just have your wife call me. I have a way of explaining these things to girls like me. ;) Elissa
:lmao: :lmao: Yeah, Shawn, do that! Explaining the new cigar bill won't be the issue anymore; the issue will be explaining to your wife about why there's a woman calling the house that wants to explain why Shawn deserves his cigars and she should be nicer to you! :lmao: :lmao:
At least he would have a place to stay with Bob....
Nice site and yup they ship international it says man my wife will hate this. :-)
Quotenwb - 6/14/2011 5:25 PM
QuoteBrlesq - 6/14/2011 4:14 PM
QuoteCharmed Leaf - 6/14/2011 2:19 PM
Quotevw77guy - 6/14/2011 7:04 AM
Oh boy. Another outlet to buy cigars. The wife ain't gonna like this :biggrin:
Just have your wife call me. I have a way of explaining these things to girls like me. ;) Elissa
:lmao: :lmao: Yeah, Shawn, do that! Explaining the new cigar bill won't be the issue anymore; the issue will be explaining to your wife about why there's a woman calling the house that wants to explain why Shawn deserves his cigars and she should be nicer to you! :lmao: :lmao:
At least he would have a place to stay with Bob....
Oh No!! :rolleyes:
Thanks Bruce. Just what I need......more temptation.
To show our appreciation to Bruce and all the hits from Cigargeeks.com here's a coupon code for 20% off all purchases on the site. It's good until July 5th, 2011. COUPON CODE: CIGARGEEKSJULY4TH.
Support the little guys ... -Elissa http://www.charmedleaf.com
QuoteCharmed Leaf - 6/23/2011 10:01 AM
To show our appreciation to Bruce and all the hits from Cigargeeks.com here's a coupon code for 20% off all purchases on the site. It's good until July 5th, 2011. COUPON CODE: CIGARGEEKSJULY4TH.
Support the little guys ... -Elissa http://www.charmedleaf.com
That's very cool of y'all!
Looking forward to getting my cigars from Charmedleaf. Tried a 5 pack a fwe singles. If they smoke as good as they look I will be a happy guy! Thanks to Charmedleaf for the discount coupon!! :dancing: :dancing:
QuoteCharmed Leaf - 6/23/2011 10:01 AM
To show our appreciation to Bruce and all the hits from Cigargeeks.com here's a coupon code for 20% off all purchases on the site. It's good until July 5th, 2011. COUPON CODE: CIGARGEEKSJULY4TH.
Support the little guys ... -Elissa http://www.charmedleaf.com
Thank you Elissa for such a nice gesture. I'm sure that our BOTLs will place some orders and try you out like I did. :thumbsup:
Very Nice....they are the best.
QuoteBrlesq - 6/23/2011 10:03 AM
QuoteCharmed Leaf - 6/23/2011 10:01 AM
To show our appreciation to Bruce and all the hits from Cigargeeks.com here's a coupon code for 20% off all purchases on the site. It's good until July 5th, 2011. COUPON CODE: CIGARGEEKSJULY4TH.
Support the little guys ... -Elissa http://www.charmedleaf.com
Thank you Elissa for such a nice gesture. I'm sure that our BOTLs will place some orders and try you out like I did. :thumbsup:
My pleasure ... already received a few orders, so thanks go to the Geeks. -Elissa
Very nice gesture Elissa - I'm going to take a closer look tonight.
A very cool gesture! Thank you!
Thanks, Elissa! I just placed an order for a 5-stick sampler. I know it ain't much in your coffers, but having spent 20+ years in retail, I dig your customer service ethics.
Quotegitfiddl - 6/24/2011 7:06 PM
Thanks, Elissa! I just placed an order for a 5-stick sampler. I know it ain't much in your coffers, but having spent 20+ years in retail, I dig your customer service ethics.
every sale is awesome. Really appreciate it. -Elissa
Thanks Elissa. I picked up some Illusiones, Urbanos and Illuminatis.
Big thanks Elissa!!! I grabbed some Illusiones. Great deal!
Sneak peak ... Cigargeeks are the first to hear about this ... we have been selected to be the sole Internet site to offer Padilla's re-release of the Padilla Miami 8 & 11. Just 200 boxes of the robusto will be rolled in Miami. Charmedleaf.com has been alloted at least 25 boxes. Check www.charmedleaf.com over the next couple of days to place your pre-order. The cigars will be available for shipping in mid-August. -Elissa
Real cool!.Thanks!.
QuoteCharmed Leaf - 6/30/2011 7:09 AM
Sneak peak ... Cigargeeks are the first to hear about this ... we have been selected to be the sole Internet site to offer Padilla's re-release of the Padilla Miami 8 & 11. Just 200 boxes of the robusto will be rolled in Miami. Charmedleaf.com has been alloted at least 25 boxes. Check www.charmedleaf.com over the next couple of days to place your pre-order. The cigars will be available for shipping in mid-August. -Elissa
That is awesome - I may have to bite. The original 8&11 was a fantastic cigar.
Quotenwb - 6/30/2011 9:55 AM
QuoteCharmed Leaf - 6/30/2011 7:09 AM
Sneak peak ... Cigargeeks are the first to hear about this ... we have been selected to be the sole Internet site to offer Padilla's re-release of the Padilla Miami 8 & 11. Just 200 boxes of the robusto will be rolled in Miami. Charmedleaf.com has been alloted at least 25 boxes. Check www.charmedleaf.com over the next couple of days to place your pre-order. The cigars will be available for shipping in mid-August. -Elissa
That is awesome - I may have to bite. The original 8&11 was a fantastic cigar.
Sounds nice, but I'm afraid that a production that limited will likely be out of my price range... :-(
Quote87North - 6/30/2011 11:19 AM
Quotenwb - 6/30/2011 9:55 AM
QuoteCharmed Leaf - 6/30/2011 7:09 AM
Sneak peak ... Cigargeeks are the first to hear about this ... we have been selected to be the sole Internet site to offer Padilla's re-release of the Padilla Miami 8 & 11. Just 200 boxes of the robusto will be rolled in Miami. Charmedleaf.com has been alloted at least 25 boxes. Check www.charmedleaf.com over the next couple of days to place your pre-order. The cigars will be available for shipping in mid-August. -Elissa
That is awesome - I may have to bite. The original 8&11 was a fantastic cigar.
Sounds nice, but I'm afraid that a production that limited will likely be out of my price range... :-(
Maybe we could do another split depending on price. It may be out of my league as well, even with a split. :?: We'll have to see.
QuoteRobert LG - 6/30/2011 4:12 PM
Quote87North - 6/30/2011 11:19 AM
Quotenwb - 6/30/2011 9:55 AM
QuoteCharmed Leaf - 6/30/2011 7:09 AM
Sneak peak ... Cigargeeks are the first to hear about this ... we have been selected to be the sole Internet site to offer Padilla's re-release of the Padilla Miami 8 & 11. Just 200 boxes of the robusto will be rolled in Miami. Charmedleaf.com has been alloted at least 25 boxes. Check www.charmedleaf.com over the next couple of days to place your pre-order. The cigars will be available for shipping in mid-August. -Elissa
That is awesome - I may have to bite. The original 8&11 was a fantastic cigar.
Sounds nice, but I'm afraid that a production that limited will likely be out of my price range... :-(
Maybe we could do another split depending on price. It may be out of my league as well, even with a split. :?: We'll have to see.
I might be up for a piece of that action...
Elissa's appearances are becoming a welcome site around here. Great offers and exclusives for all of us. Glad I stumbled upon her business and introduced her here! I'm going to be placing another order later this week.
Those Padillas are going to go quick. I'll be in for a box or a split! :cigarman:
QuoteBrlesq - 6/10/2011 9:21 AM
A few weeks ago I stumbled across this little boutique cigar website (out of Miami) and had the greatest customer service ever!
Charmedleaf.com only carries about 20 small boutique brands, most of which you've never heard of! They are also running a Free Shipping deal for the summer, so I thought I would try out a couple of new singles to see how I liked both the brands and the website.
Within 30 minutes of ordering, I received an email that my order was "awaiting fulfillment", and I thought OK, they don't have something in stock, no big deal. A couple of days later I got a second email that my order had shipped. But the big surprise was when it arrived only one week after I ordered: My order was DOUBLED and there was a note from Elissa Noyes, the owner, apologizing for the delay! "Your satisfaction is our number one priority, so we've doubled your order", she wrote. This is over-the-top the best and most unexpected customer service I have ever received! :bigthumbs:
I haven't tried the cigars yet because I want to let them rest at least a few weeks, but I'll report back when I do. In the meantime, if you're looking for some new brands to try, give charmedleaf.com a visit. I know that I'll be going back!
Here's the link: http://www.charmedleaf.com/brands/
I had the almost the same experience. I placed an order on June 24. On June 28, I get the following message:
"Thank you for your recent order with Charmedleaf. We apologize for the delay in shipping and have included extra product in your order at no additional charge. Your satisfaction is our number one priority!
Thanks again for your business,
Elissa
Charmedleaf.com"
I sent Elissa a replay stating that, although appreciated, no extra product was necessary. They'd already given us Geeks 20% off, and they were paying the freight. With that, my little order came to $25.60. A day or two's delay wasn't going to bug me.
Then I noticed that they hadn't collected FL state sales tax; I'm in FL and every other intrastate online retailer does. I told her to go ahead and bill my card for the tax. She replied to the effect of No, they'd cover it, but appreciated me bringing it to their attention. It was a yet unnoticed glitch in their newly launched website (my order number was #144).
My purchase arrived today. The "extra product" was four additional cigars, different from those in the #1 sampler I'd ordered. So now, I have 9 sticks I've never smoked, most of which I've never heard of, but there ain't an ugly one in the bunch! I sure hope they get all the glitches worked out. I'm really looking forward to these cigars I've got and ordering more from them in the future.
That's awesome, Dave! Way to go Elissa!
:bigthumbs:
We're hearing lots of bad news lately about how so many local B&Ms are going out of business and the little guys -- small retail businesses are being forced out -- squeezed between the recession, internet sales, nanny State laws and the FDA.
It's indeed refreshing to hear about Elissa and her shop going out of their way to send a loud and clear message about how to do things correctly.
Charmed indeed.
QuoteCharmed Leaf - 6/30/2011 6:09 AM
Sneak peak ... Cigargeeks are the first to hear about this ... we have been selected to be the sole Internet site to offer Padilla's re-release of the Padilla Miami 8 & 11. Just 200 boxes of the robusto will be rolled in Miami. Charmedleaf.com has been alloted at least 25 boxes. Check www.charmedleaf.com over the next couple of days to place your pre-order. The cigars will be available for shipping in mid-August. -Elissa
Credit card in one hand computer's refresh button in the other.... can't wait.
Thanks for the heads up Elissa!
We are now taking orders for Padilla Miami 8 & 11 re-release http://bit.ly/pwqw58 scheduled for release August 15, 2011. Only 200 boxes made, we have 25.
QuoteCharmed Leaf - 7/6/2011 8:11 AM
We are now taking orders for Padilla Miami 8 & 11 re-release http://bit.ly/pwqw58 scheduled for release August 15, 2011. Only 200 boxes made, we have 25.
Better snap one up, Kyle. :biggrin:
Quotenwb - 7/6/2011 6:18 AM
QuoteCharmed Leaf - 7/6/2011 8:11 AM
We are now taking orders for Padilla Miami 8 & 11 re-release http://bit.ly/pwqw58 scheduled for release August 15, 2011. Only 200 boxes made, we have 25.
Better snap one up, Kyle. :biggrin:
Just one?
Putting up PANACEA sticks on the site now ... going to carry the full line ... may offer you guys another coupon soon.
QuoteCharmed Leaf - 7/14/2011 9:34 PM
Putting up PANACEA sticks on the site now ... going to carry the full line ... may offer you guys another coupon soon.
Very good - those are nice cigars.
QuoteCharmed Leaf - 7/14/2011 9:34 PM
Putting up PANACEA sticks on the site now ... going to carry the full line ... may offer you guys another coupon soon.
We love the Flatbed Panacea's here, Elissa! You'll see we just did a review of Paul Bush's Red 760 on our home page this month.
Quotegitfiddl - 6/30/2011 3:35 PM
QuoteRobert LG - 6/30/2011 4:12 PM
Quote87North - 6/30/2011 11:19 AM
Quotenwb - 6/30/2011 9:55 AM
QuoteCharmed Leaf - 6/30/2011 7:09 AM
Sneak peak ... Cigargeeks are the first to hear about this ... we have been selected to be the sole Internet site to offer Padilla's re-release of the Padilla Miami 8 & 11. Just 200 boxes of the robusto will be rolled in Miami. Charmedleaf.com has been alloted at least 25 boxes. Check www.charmedleaf.com over the next couple of days to place your pre-order. The cigars will be available for shipping in mid-August. -Elissa
That is awesome - I may have to bite. The original 8&11 was a fantastic cigar.
Sounds nice, but I'm afraid that a production that limited will likely be out of my price range... :-(
Maybe we could do another split depending on price. It may be out of my league as well, even with a split. :?: We'll have to see.
I might be up for a piece of that action...
I'd love to, but I'm afraid I'm just not in a position to do that right now... :-(
Elissa strikes again! I just got an order yesterday that I placed with her about 10 days ago (when she offered the 4th of July discount to us). When I placed the order, she immediately told me that some items were not in stock, and I was fine waiting. My order consisted of a bundle of Urbano Corojo Torpedos (tried these on my last order from Charmedleaf and loved them) and 8 singles of other cigars I have not tried.
So when I opened the box yesterday, she had shipped a nice box of Urbanos instead of the unbanded bundle, all my singles PLUS threw in 4 extra singles PLUS a Black Charmedleaf T shirt. :-0
I emailed her yesterday and told her that she was over-the-top, and though the extras are appreciated, we want her to make a buck on her business as well. This is her response:
"Bruce,
Happy to hear you received your order! The idea of this site is, of course, to remain in business (i.e. make a profit), but to do this by absolutely putting the customer first. Period. So, when we can, we like to include "extras", particularly when a customer has to wait for an order to be shipped. Cigar Geeks has been wonderful! It is our pleasure to do business with such an awesome group of cigar aficionados.
Sincerely,
Elissa"
If only all retailers treated us this way! Big props (again!) to Charmedleaf.com!
:bigthumbs: :bigthumbs: :bigthumbs: :bigthumbs:
Geeks - If you haven't bought from charmedleaf.com yet, you should go take a look!
That is awesome Bruce. Great job Elissa!
I see the Padilla Miami's are up right now - 20 for $200. I have no experience with the original release. Are they that good??
http://www.charmedleaf.com/products/Padilla-Miami-8-%26-11-Re%252dRelease-Robusto-Box-of-20.html
Very awesome to hear!
I placed an order and it also was out of stock. Elisa emailed me and offered a refund, or if I wanted something else. I told her I'd liek to wait if it was ok, which was no problem. She is excellent at communication!
Been eyeing the site for a while now, and have been saving pennies for a box of either 262 or Illusione. They have an interesting and eclectic selection to choose from.
QuoteRobert LG - 7/17/2011 8:27 PM
That is awesome Bruce. Great job Elissa!
I see the Padilla Miami's are up right now - 20 for $200. I have no experience with the original release. Are they that good??
http://www.charmedleaf.com/products/Padilla-Miami-8-%26-11-Re%252dRelease-Robusto-Box-of-20.html
The original release 8&11 was probably the best Padilla made, IMHO.
That is awesome customer service, Elissa. Thanks for taking care of us!