A few weeks ago I stumbled across this little boutique cigar website (out of Miami) and had the greatest customer service ever!
Charmedleaf.com only carries about 20 small boutique brands, most of which you've never heard of! They are also running a Free Shipping deal for the summer, so I thought I would try out a couple of new singles to see how I liked both the brands and the website.
Within 30 minutes of ordering, I received an email that my order was "awaiting fulfillment", and I thought OK, they don't have something in stock, no big deal. A couple of days later I got a second email that my order had shipped. But the big surprise was when it arrived only one week after I ordered: My order was DOUBLED and there was a note from Elissa Noyes, the owner, apologizing for the delay! "Your satisfaction is our number one priority, so we've doubled your order", she wrote. This is over-the-top the best and most unexpected customer service I have ever received!
I haven't tried the cigars yet because I want to let them rest at least a few weeks, but I'll report back when I do. In the meantime, if you're looking for some new brands to try, give
charmedleaf.com a visit. I know that I'll be going back!
Here's the link:
http://www.charmedleaf.com/brands/