As some of you might know I am a relative newcomer here and in my enthusiasm I found Thompson's right off the bat (unfortunately long before I found all of you).
I will no longer do business with Thompson's and here's why in a chronological order:
1. I placed an order with Thompson's on Thursday.
2. The following Tuesday I received a call from Thompson's confirming my order and shipment that afternoon. Included was a "gift" for joining their monthly club.
3. During this phone call I did my best to stay plesant and inform them "I don't want to join any club."
4. Wednesday morning my order finally shipped (almost a week after being placed).
5. Thursday I log into Thompson's to check the order status and I am still enrolled in said club. A phone call follows, language gets more direct but still polite.
6. Saturday, checked on order status (expected a tracking # and of course there isn't one), still enrolled.... Okay, now I've lost my patience, phone call follows. No bad language but I inform them that I have an Uncle who is a less than reputable lawyer... Status now reads "inactive, no shipments."
There you have it. Perhaps some of you are in love with Thompson's but they won't get any more of my money. In the following weeks I have found a plethora of merchants with much better customer service and much less "underhandedness."
P.S. Thanks to all the folks who recommended various online merchants to me.
P.P.S. Curses on the sick one who pointed me to Cigarbid!!