I've only ordered from them once, and they got the order wrong.
A while back, Jackal posted that they were running a 30% off special on LFD, call-in only. Since I'm a fan of the Chisel Maduros, I called to buy a box. Once my order was complete, she confirmed that I wanted a box of Chisel Maduros-20 count. I told her that if I remembered correctly, they only came in a box of 10. I told her that three or four times, and she assured me that they also came in a 20 count box. Against my better judgement, I confirmed the order. A few days later, I got a package with a box of Chiselito Maduros (20).
Since I also like the Chiselitos, I didn't call to dispute anything. For me, it wasn't worth the hastle to send the box back, even though I figure they would make it right. However, I find it really disappointing when a sales rep for a major online retailer knows less than the customer, and I won't be running out to buy from them again.