Holts has some excellent deals. Their customer service, however, really impressed me.
I saw one of their humpday specials for SLR serie G, and jumped on it. Since my order was pretty inexpensive and had free shipping, I decided to treat myself and threw in a Padron 80 years. When the package arrived, I found the the apes at the post office had managed to mangle my parcel, damaging 5 of the 10 SLRs and bending the Padron so badly that it split across its center.
I sent Holts an email Thursday evening. They responded Thursday night, and had replacement cigars on th wsy to me via 2 day air by Friday. Monday they arrived in excellent shape.
I have had experiences with some other online retailers that involved long back and forth emails and jumping through hoops to get replacement sticks for damaged ones, and then, they are always sent via the slowest mail possible.
Holts is A1 in my book.