Outside of their extensive selection of cigars, their very competitive prices, and proven quality in their products I have always found Thompson's customer service to be nothing but stellar. A good example is my call to them today. I have been receiving their 5 cigar sampler pack for quite some time. I have also recently inventoried my humidor in the Cigar Geeks Humidor application. Of course, I was not much of an aficionado and thus I would simply give the sample pack newsletter a read, then simply discard it. Well, I now need that information to properly determine when I purchased these cigars to add that information to the Cigar Geeks Humidor application. So, I called Thompson's and simply asked if they had them. Not only did they say they did, up to a certain date of maybe a year or two back, they offered to gather them for me, and mail them to me Wow, now, not only do I have the information I need, I can also get into the habit of keeping that for reference, and to make notes when I smoke these cigars.
I know there are many online cigar retailers, and I am absolutely open to checking others out, but quite honestly, with service, selection and price being primary considerations I really have no reason to go to another source.
Cheers and happy smoking,
okieeagle