I haven't bid on anything there since January and probably won't again for the same reason you encountered - non-response to complaints. For a long time, they sent exactly what I ordered, but then I started getting things I hadn't ordered in place of things I had ordered. When they stopped responding to my requests for the correct item to be sent, I stopped bidding. Bidding was going too high, anyway, so the whole thing was becoming less and less appealing as a source of good deals. Lord knows what sticks there are going for now that everyone's home from work and spending all their stimulus and $600 extra per week of unemployment money on cigars...