Thompson Cigar

[nwb]

http://www.thompsoncigar.com/

Thompson Cigar
5401 Hangar Ct
Tampa, FL 33634
Tel: 800-237-2559

Presence @ Geeks: No

[nirab]

Um, no thank you!  

[freakydeakydutchman]

not that i would order from them.. but why the haiting on thompson cigar here.. it seem like alot of people dont like them.?

[Camshaft83]

I bought from them along time ago and the selection and prices were good but customer service sucked. I had set up a reacurring order through them and they wouldn't let me cancel it and kept charging me. I ended up canceling that credit card.

[tvolball]

I have never bought from them but I have a few buddies that have and they said they get called on a regular basis about buying more. On the upside, I get a quarterly mailer from them and they have had some really great deals in it, I just have never bought any of them.

[dddddmorgan]

I've ordered a couple of times from Thompson; both times were a little over two years ago.

My first order I did a lot of button clicking to assure that I didn't have a recurring order, seems I missed a button as the next month I got an order automatically. The customer service rep seemed to be very helpful and got things sorted out so I went ahead and placed another order.

Eventually I had two recurring orders, long story made short, I had a lawyer who owed me a favor and after a strongly worded letter my automatic orders quit.

That was two years ago, I have no experience since then. Thompson's seems to have good specials and such but with a plethora of online retailers to choose from I have no need to return to them.

To be fair, if any other retailer treated me as Thompson's did I wouldn't return to them either.

[sauraspop]

Over the years I have bought from Thompson and even belonged to their cigar club at one time. I never have had any problem with them, and while I was a club member, never had trouble suspending an order or changing the cigars I requested with club membership. I just got tired of having to call all the time to make changes or suspend the auto ship. I haven't bought rom them in a while (don't buy from anyone that frequently except my B&M and cigarplace.biz) but I would buy from them if the price was right. Still look at their catalog when they send it. At one time they were about the only catalog and online store out there.

[Vroomp]

I too, once belonged to Thompson's COM club. After I quit they continued to call me about reinstatement into the club for a couple months. I finally informed them I would never go back to the club and to please remove my number and email for future calls which they did.

I now buy from them regularly (for about three years now)  since they are the only ones that have two of my favorite daily smokes. The Alec Bradley K147 Robusto and the My Father La Reloba Seleccion Oscuro. I order these about every two months and never receive phone calls anymore..... I am quite satisfied with the current arrangement and I get bonus sticks/ extra 5 packs/ free shipping/ discounts from time to time as well and no pesky emails!  

[gitfiddl]

I've never had an issue with Thompson.  Over the years I've purchased a probably half a dozen of their Cherrywood humi combos back when they were in the $20-30 range.  The humidors I haven't given away are still solid.  My son is still using the one I gave him with no issues, as is my neighbor.  I've NEVER been contacted by them by phone.  Most of their house brands aren't that great and they change quite frequently (I think a lot of them are re-labeled over-runs and seconds), but I kind of like their Don Lugo and Phoenix brands as knock-around better than average yard-gars, and look for deals on them.  

And like Brad (Vroomp) said, they do have some stuff you can't find any where else.

As for them not reaching out and interacting, I remember Dad getting catalogs when I was a kid and I'll be 49 in December.  I'm pretty sure they've got a substantial part of the geezer market wrapped up and aren't that interested in being the first choice of the buyer looking for the latest boutique cigar.

[Cigary]

Thompsons is one Vendor who is the Gurkha of Cigars......sometimes they are good but most times you know they are reaching into your pocket while they are holding a conversation with you.  It's the smart consumer who just looks both ways....finds a good deal...makes the purchase and doesn't leave any email address for them to hound you.  It's strictly a hunt and purchase Vendor.

[freakydeakydutchman]

ok good to know.. i should be safe.... they dont ship to Canada

[Ken Kelley]

gitfiddl - 7/24/2014  5:52 AM

I've never had an issue with Thompson.  Over the years I've purchased a probably half a dozen of their Cherrywood humi combos back when they were in the $20-30 range.  The humidors I haven't given away are still solid.  My son is still using the one I gave him with no issues, as is my neighbor.  I've NEVER been contacted by them by phone.  Most of their house brands aren't that great and they change quite frequently (I think a lot of them are re-labeled over-runs and seconds), but I kind of like their Don Lugo and Phoenix brands as knock-around better than average yard-gars, and look for deals on them.  

And like Brad (Vroomp) said, they do have some stuff you can't find any where else.

As for them not reaching out and interacting, I remember Dad getting catalogs when I was a kid and I'll be 49 in December.  I'm pretty sure they've got a substantial part of the geezer market wrapped up and aren't that interested in being the first choice of the buyer looking for the latest boutique cigar.

A lot of the geezer traffic might be due to Thompson ads in Field and Stream, Outdoor Life, and other magazines of the sort. I remember seeing ads for Thompson cigars way back when I was a pup. And, yeah, the magazines were printed with moveable type even way back then...on Gutenberg presses!  

[nwb]

@ Ken.

Although it has been quite some time, I've ordered from Thompson before with minimal problems.  The order was accurate, it was shipped quickly, and the cigars were in great condition.  The only drawback was I received multiple calls from their telemarketing department.  After the initial call, I did not answer any of the others, and they stopped calling after about a week.

[Remodelx15]

When I got into this hobby a few months ago I placed my first online order with Thompsons.  Got the product in a timely fashion and in good shape, no complaints.  They sent a ton of follow up emails which has slowed down to once a week or so now.  They never called me, so that hasn't been a problem.

[Cfickter]

ordered early in my on-line buying years.  Never had an issue with quality or shipping just like many others the constant calls about joining the club, yada, yada, yada...

[Chrism305]

I use their auction site to buy Padron 1926's. I can usually get a box in the mid to low $130's. Other than that I can usually shop better other places.

[Hot Stuff x]

Only problem I have with them is the few times I have ordered from them, it took a long time to get the cigars.  I usually get orders from other vendors in 10 days or less.  Thompson orders are three weeks or more, consistently.

[05Venturer]

I have placed a few orders with Thompson and was completely satisfied. Never received any phone calls or emails. Got my orders timely and good pricing. No problems for me plus I do get a catalog occasionally in the mail which I love paging through.

[Cigary]

If u need to find somebody. ..give Thompsons their name. ..best detectives in the biz!

[benchjockey]

Cigary - 8/5/2014  11:07 AM  If u need to find somebody. ..give Thompsons their name. ..best detectives in the biz!

 

This is true. I haven't ordered from Thompson in years and certainly not since I moved to Florida. I have ordered from several other online

sources, however. Thompson started sending a catalogue to the woman I'm living with--and she isn't a cigar smoker. They must have learned

someone in this house is buying cigars.

[Brlesq]

Over a dozen years ago I bought their $19.99 entry level humidor/cigar combination for a neighbor that was starting to take up the hobby.  Started getting calls to join their cigar club and a ton of solicitation emails to my work email address.  Tried to get them to stop, so they stopped directly but sold my email to a list of spammers that continue daily to try and sell me cigars (none of them say "Thompson", but the link you click on takes you to the Thompson website.)  The spammers probably collect a click through fee.   I still get 3-4 of these every day!

[Chip Lemaster]

I have always had good service with Thompson's,  got one call about the COM club told them no way and have never been asked again,,,even their boxes arrived in great shape compared to other places,,,again my $0.03,,

[DonM]

Ok so I broke down and bought some La Reloba Oscura from them on Friday of Labor Day weekend. They called me on Tuesday, before I even got my cigars in the mail. They didn't even wait until I got to smoke one!  I let it ring. The next time they call we will have a conversation about them not calling if they want me to order from them again

[clami]

Just tried to order from them, and get this email about verifying my age (cause they hand out credit cards to lots of minors these days??).  They wanted me to send them a picture of my Drivers License.  I don't think so.  Canceled the order.  Seems very shady to me.

[DonM]

clami - 12/18/2014  3:33 PM

Just tried to order from them, and get this email about verifying my age (cause they hand out credit cards to lots of minors these days??).  They wanted me to send them a picture of my Drivers License.  I don't think so.  Canceled the order.  Seems very shady to me.

A new policy?  I would have been reluctant to send them a pic of mine as well. Any one else had this happen?