Useful site when they are running new stuff. They tend to run mostly the same stuff every day, but there are times when they put out some new stuff and if you are paying attention, can get some good deals on a lot of stuff. As Jared said, I have recieved damaged cigars, but they do usually refund with credit ASAP. Customer service is very helpful, can call and jostle ship dates and such if you are looking to get some more on one shipping bill. Usually only place fairly large orders in order to make shipping worthwhile.
Just have to check in and catch it when it is interesting, then it is a really good site. Lately it has been pretty run of the mill, so it has been several months since I bought anything from them.