Xikar Warranty

blondie · 11/20/2014 12:34 PM

I always thought that Xikar retailers would exchange a defective product, even if you did not buy from them? I have an Xi3 cutter that needs repair/replacement, and one retailer offered to exchange but did not have the same type of wood (spalted tamarind) in stock. I called another, that one only offered to send it in for me. I recently moved, so am no longer close to the original retailer I bought it from.

sar127 · 11/20/2014 01:14 PM

That should be the case, they should replace it with another product of the same price if they don't have yours in stock. It may be worth letting Xikar know about the problem and where it took place, theyre usually very good with customer service. If anything, post on their Facebook, instagram, or Twitter. GL

DonM · 11/20/2014 02:37 PM

If you have a problem with a Xikar product and you registered it with them, send it back to them. They are prompt in replacing it with their lifetime warranty and you will get a replacement within a week or so.

Cfickter · 11/20/2014 03:07 PM

QuoteDonM - 11/20/2014 5:37 PM If you have a problem with a Xikar product and you registered it with them, send it back to them. They are prompt in replacing it with their lifetime warranty and you will get a replacement within a week or so.

X2 that has been my experience salso

bmac7754 · 11/20/2014 03:33 PM

X3. I have used the warranty service twice and they are very fast. Just go to their site and print the warranty form and drop it in the mail. I suggest putting in a bubble mailer and send priority mail to get a tracking # and free $50 insurance just in case. Print off the post office website is only $5 or so.

toby2 · 11/20/2014 04:09 PM

I just send them back in a padded envelope with the form they want you to fill out. you can download it from their site.

c.petree.1 · 11/20/2014 05:20 PM

Quotetoby2 - 11/20/2014 7:09 PM

I just send them back in a padded envelope with the form they want you to fill out. you can download it from their site.

X2 i got one from a rep at event for buying a 5 pack of xicar sticks. My son knocked it off the grill and the top cover broke off. I drained it and mailed it with the form. Brand new lighter 2ish weeks later.

sar127 · 11/20/2014 07:50 PM

You guys are right, but I feel like the whole point of the UNCONDITIONAL lifetime warranty is not to be rejected at a B&M. Shouldn't have to wait, shouldn't have to mail, and shouldn't have to pay. Just my opinion.

blondie · 11/20/2014 07:59 PM

Quotesar127 - 11/20/2014 9:50 PM You guys are right, but I feel like the whole point of the UNCONDITIONAL lifetime warranty is not to be rejected at a B&M. Shouldn't have to wait, shouldn't have to mail, and shouldn't have to pay. Just my opinion.

That was sort of my point. I found a retailer that honored it. Guess who will get my business in the future? This guy, or the one that made me drive further?

1sgjeffward · 11/20/2014 08:34 PM

Quoteblondie - 11/20/2014 8:59 PM

Quotesar127 - 11/20/2014 9:50 PM You guys are right, but I feel like the whole point of the UNCONDITIONAL lifetime warranty is not to be rejected at a B&M. Shouldn't have to wait, shouldn't have to mail, and shouldn't have to pay. Just my opinion.
That was sort of my point. I found a retailer that honored it. Guess who will get my business in the future? This guy, or the one that made me drive further?

Glad you got it worked out. But you should shoot Xikar a message letting them know about the other B&M! Over the years have done it with 3 different ones with no problem. Last lighter Xikar had stopped making that model so I was given the new version. Just from conversation with my local right now (the last lighter deal) they said all they do is exchange it and then THEY send it to Xikar and get a replacement for their inventory so both parties problem solved.

bmac7754 · 11/21/2014 02:29 AM

Quote1sgjeffward - 11/20/2014 11:34 PM
Quoteblondie - 11/20/2014 8:59 PM
Quotesar127 - 11/20/2014 9:50 PM You guys are right, but I feel like the whole point of the UNCONDITIONAL lifetime warranty is not to be rejected at a B&M. Shouldn't have to wait, shouldn't have to mail, and shouldn't have to pay. Just my opinion.
That was sort of my point. I found a retailer that honored it. Guess who will get my business in the future? This guy, or the one that made me drive further?
Glad you got it worked out. But you should shoot Xikar a message letting them know about the other B&M! Over the years have done it with 3 different ones with no problem. Last lighter Xikar had stopped making that model so I was given the new version. Just from conversation with my local right now (the last lighter deal) they said all they do is exchange it and then THEY send it to Xikar and get a replacement for their inventory so both parties problem solved.

Jeff, I had a similar thing with a Enigma lighter I had. I had a problem with the flip top that was suppose to open when you depressed the button and it would stick. I sent it in for repair and they replaced it with a brand new one of the newer version that has a manual cover. Couldn't be happier with their customer service