This is why I like Xikar

Started by bmac7754, 08/05/2015 10:33 AM

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bmac7754

08/05/2015 10:33 AM
So last week my Xikar Enigma broke and I sent it back.  They received it Monday and today I get this response:

XIKAR Customer,

 

 

 

We have received your
package and in your Consumer Return Form you asked to be notified when your
item is processed.  We replaced your lighter and will be sending your package
back to out to you.  

 

 

 

Let me know if you
have any other questions, don't hesitate to ask.

 

 

 

Best Regards,

 

They are awesome, I have had warranty replacements now 3 times and never an issue.  I could have done a swap at a B&M but mailing it out myself is just as easy, not like I don't have backup lighters in the meantime. 

 



             
"It's not the size of the dog in the fight, it's the size of the fight in the dog." - Mark Twain



danb6177

#1
08/05/2015 10:37 AM
Thats great. Hard to find good customer service anymore.   :thumbsup:
I used to sit outside all night and drink bud lite and smoke Marlboros and everyone thought I was a bum. Now I sit outside all night and drink craft beers and smoke cigars and everyone thinks I have class.
-----
Money cant buy happiness but it CAN buy cigars

cavenbk

#2
08/05/2015 10:37 AM
Haven't had to get any waranty work done yet, but from what I hear they are second to none.
You can judge the character of a man by the things he laughs at.

"A man's true character comes out when he's drunk."     - Charles Chaplin

DonM

#3
08/05/2015 10:42 AM
I have a Xikar Escalade and have had it replaced 4 times without question. I like the lighter but they keep failing. As long as they replace it, I will keep sending them back

"The Curmudgeon"












appollo

#4
08/05/2015 10:47 AM
I have a cutter still no problems but the warrenty is the same :thumbsup:

benchjockey

#5
08/05/2015 11:03 AM
When my hygrometer stopped working, I sent it back and they replaced it.
You learn more by listening then you do from talking.

Longhorn

#6
08/05/2015 11:05 AM Last Edit: 08/05/2015 11:29 AM by Longhorn
Ditto here... have only had to use the service twice (once for a cutter and once for a lighter) over the last 10 or so years and both times I took the item back to the B&M and walked out with a brand new replacement.

toby2

#7
08/05/2015 11:12 AM
glad to hear it. they have always just sent me new product no questions asked.

horrido

#8
08/05/2015 11:18 AM
Love the v cutter still sharp and going strong glad to here you got a return but where are the products made China?
"As you approach thirty, you have a thirty ring gauge; as you approach fifty, you have a fifty ring gauge."
-- Cuban saying

Cfickter

#9
08/05/2015 12:59 PM
Had similar experiences with cutters
Guru Master of the Minions

Alcohol, Tobacco, & Firearms should be a convenience store, not a department of our government!

Gunga galunga ... gunga, gunga-lagunga." - Carl Spackler

Education is important, cigars are importanter!

I like long walks, especially when they're taken by people who annoy me




Jackal

#10
08/05/2015 01:18 PM
Unfortunately, my Xi2 got lost at a party.  No matter how good the customer service is, they aren't going to cover that.  :cry:

I'll do what I will and I'll drink what I please
I'll smoke what I like 'till I cough and I wheeze
I'll drink and I'll whore and every pleasure realize
For this time tomorrow I may die

bmac7754

#11
08/05/2015 01:33 PM

QuoteJackal - 8/5/2015  5:18 PM  Unfortunately, my Xi2 got lost at a party.  No matter how good the customer service is, they aren't going to cover that.

:cry:

Did you say "pretty please", or try telling them it was broken before you lost it 

"It's not the size of the dog in the fight, it's the size of the fight in the dog." - Mark Twain



lubrix

#12
08/05/2015 01:42 PM
Great service!.
----
Guru of ruining the moment.

Jackal

#13
08/05/2015 02:14 PM
Quotebmac7754 - 8/5/2015  2:33 PM

QuoteJackal - 8/5/2015  5:18 PM  Unfortunately, my Xi2 got lost at a party.  No matter how good the customer service is, they aren't going to cover that.

:cry:

Did you say "pretty please", or try telling them it was broken before you lost it 


No,  but I did get a used Palio, which I can replace anytime, anywhere that sells them.

I'll do what I will and I'll drink what I please
I'll smoke what I like 'till I cough and I wheeze
I'll drink and I'll whore and every pleasure realize
For this time tomorrow I may die

johncw

#14
08/05/2015 04:21 PM
:thumbsup:

MacMac

#15
08/07/2015 06:52 PM
That is fantastic!
Joe aka MacMac to 9 Grandkids

bmac7754

#16
08/12/2015 06:42 PM
 My new lighter came in today ya ya.  The one I sent in was gunmetal on the sides and silver everywhere else.  This one is all gunmetal color, seems beefier, and I'm so happy to get my double flame back again.  The single flame Xikar I was using is good but not this good.  The flash in the pic makes the color look funny.
"It's not the size of the dog in the fight, it's the size of the fight in the dog." - Mark Twain



horrido

#17
08/12/2015 06:50 PM
Nice looking heavy duty burner
"As you approach thirty, you have a thirty ring gauge; as you approach fifty, you have a fifty ring gauge."
-- Cuban saying

DonM

#18
08/13/2015 07:40 AM Last Edit: 08/13/2015 11:34 AM by DonM
We will see how good Xikars warranty is on the brand new hygrometer I got in the mail 2 days ago.  Brand new in the box, reads 68% on a salt test.  Talk about junk!  Xikar really screwed the pooch when they went to non adjustable hygrometers IMO.  Kind of wish I hadn't bought it

BTW, congrats on the replacement Brian!

"The Curmudgeon"












toby2

#19
08/13/2015 11:14 AM

QuoteDonM - 8/13/2015  11:40 AM  We will see how good Xikars warranty is on the brand new hygrometer I got in the mail 2 days ago.  Brand new in the box, reads 68% on a salt test.  Talk about junk!  Xikar really screwed the pooch when they went to non adjustable hygrometers IMO.  Kind of wish I hadn't bought it

i agree. the one i bought is off as well. i threw it into the on deck box. i really liked the old ones too! 

C130Driver

#20
10/08/2015 07:34 AM
I don't have any Xikar products, but I do like a company who stands behind their product. I will say though, it seems like everyone I know who has a Xikar lighter has had it fail. Cutters seem to do better but there are less moving parts too. I recently got into v-cuts and when I bought a v-cutter at my B&M they had two options, Xikar and cheap plastic. The cheap plastic was $4 the Xikar was $50. My plastic one would have to break 12 times before I break even and that's assuming I didn't pay to ship it. I'm sure they are nice but I struggle to justify it.
I never can understand how anyone can not smoke it deprives a man of the best part of life. With a good cigar in his mouth a man is perfectly safe, nothing can touch him, literally.

Thomas Mann


¨¨°¨°¨Ô¨°¨°¨¨

Check out my inventory http://www.cigargeeks.com/index.php?action=humidors;area=public;member=C130Driver

STL_Cohiba

#21
10/08/2015 07:52 AM
I do like Xikar's Warranty but I have had the same problem with the same lighter now going on three times now. Perhaps its just the way they were made but having to turn them in it seems every other month is getting ridiculous
"The only way to break a bad habit was to replace it with a better habit." Jack Nicholson, explaining why he switched from cigarettes to cigars" -Jack Nicholson


http://cigargeeks.com/humidor/default.asp?
action=humidor&member=STL%5FCohiba

Cfickter

#22
10/08/2015 07:59 AM
I have the same lighter, never had an issue. Had it almost 6 years
Guru Master of the Minions

Alcohol, Tobacco, & Firearms should be a convenience store, not a department of our government!

Gunga galunga ... gunga, gunga-lagunga." - Carl Spackler

Education is important, cigars are importanter!

I like long walks, especially when they're taken by people who annoy me




C130Driver

#23
10/08/2015 08:02 AM
QuoteCfickter - 10/8/2015  10:59 AM

I have the same lighter, never had an issue. Had it almost 6 years

In fairness, it could just be that you only hear people complain when things go wrong so it's a little more proliferated than those that never have an issue.
I never can understand how anyone can not smoke it deprives a man of the best part of life. With a good cigar in his mouth a man is perfectly safe, nothing can touch him, literally.

Thomas Mann


¨¨°¨°¨Ô¨°¨°¨¨

Check out my inventory http://www.cigargeeks.com/index.php?action=humidors;area=public;member=C130Driver
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