I agree with Longhorn on this one for sure. Reinado is a different deal, this retailer, since the changeover, said he had singles in stock, just not the boxes. Emerson accepted, so ANY retailer that actually cared to make things right would have been first in line at the PO if that is what it took the next day to impress.
I spend a lot of my hard earned cash on cigars as do many of us. I assure you my dollars go to folks that make me feel important and valuable, not just another F'up that thry have to fix. Sad, gonna miss out on a lot of profit from some folks that spend a lot when treated right.