Piss-poor customer service will run me off really fast! Over a week ago, I placed an order with Cigarpage that included a fiver of Camacho Triple Maduro coronas. At checkout, the coronas magically became robustos. No real big deal, but it bugged me. My card was debited at the time of the order. Three or four days later, the order was still showing as "processing". I fired off an email on Sunday and got this response today:
Sorry about all the confusion! Here is what we have available in a 5 pack from Camacho:
Camacho Corojo Robusto for $19.99 K5-CMC5050
Are you interested in those? If not, I'm happy to issue a refund. Please let me know.
Thanks and have a great night!
The fact that I had to ask about the filling of my order instead of being informed by Cigarpage of their inability to deliver the product they showed as "in stock" at the time my order was bad enough. Three days to respond to my inquiry just added fuel to the fire. CI, Famous, even Thompson do a helluva lot better!
And Alison's response came from a Fieldsupply.com
email address. I'd ordered a couple of jackets from them in late November of last year that were intended as Christmas gifts. Yep, you guessed it! Advertised as "in stock" at the time of the order, my card was billed, and the order showed as "processing" for weeks. No communication from them until I asked. "Oh, we never received the jackets..." How can you advertise stuff you don't have to sell?
I'm done with every company in that group! YMMV.