Cigarpage has lost a customer!

Started by gitfiddl, 04/27/2016 03:15 PM

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Piss-poor customer service will run me off really fast!  Over a week ago, I placed an order with Cigarpage that included a fiver of Camacho Triple Maduro coronas.  At checkout, the coronas magically became robustos.  No real big deal, but it bugged me.  My card was debited at the time of the order.  Three or four days later, the order was still showing as "processing".  I fired off an email on Sunday and got this response today:  

"Hello David,

Sorry about all the confusion! Here is what we have available in a 5 pack from Camacho:

Camacho Corojo Robusto for $19.99 K5-CMC5050

Are you interested in those? If not, I'm happy to issue a refund. Please let me know.

Thanks and have a great night!
Customer Service"

The fact that I had to ask about the filling of my order instead of being informed by Cigarpage of their inability to deliver the product they showed as "in stock" at the time my order was bad enough.  Three days to respond to my inquiry just added fuel to the fire.  CI, Famous, even Thompson do a helluva lot better!

And Alison's response came from a email address.  I'd ordered a couple of jackets from them in late November of last year that were intended as Christmas gifts.  Yep, you guessed it!  Advertised as "in stock" at the time of the order, my card was billed, and the order showed as "processing" for weeks.   No communication from them until I asked.  "Oh, we never received the jackets..."  How can you advertise stuff you don't have to sell?

I'm done with every company in that group!  YMMV.

 :puncher:  :puncher:  :puncher:  :puncher:
Self-appointed Guru of Pass Container Sizing,  All Things Midgetly Stripperish, and general "Stirrer of the Puddin'".


That's my Mystery Box O' Crapola today, being a part of Field Supply explains the contents. I'll post them in the other thread.
This is not the admin you're looking for...


I had an issue with a certain vitola being out of stock a few weeks back, they responded quickly and offered up the presidente size which were a rew bucks more at no extra charge is I didn't want to wait. Never had any other issues. They have been fine with me.
Sorry about your luck Dave  :sad:

I have a mystery bag o crapola on the way too. curious to see if they are the same
 Guru of Cynicism & Cigars

"Pump the brakes; you take your shirt off but leave your sunglasses on?" "What sort of backwards !@#$ing pageantry is that?" "You going to fight with those shades or play"


I've not had too many issues with them lately. Sorry for the unlucky order experience, that type of service sucks.
"There is no hunting like the hunting of man, and those who have hunted armed men long enough and liked it, never care for anything else thereafter."
 ~Ernest Hemingway


Bummer, I had one of those processing delays on the box of Enclave but they did ultimately come through.
When I have found intense pain relieved, a weary brain soothed, and calm, refreshing sleep obtained by a cigar, I have felt grateful to God, and have blessed His name...
-Charles Spurgeon;area=public;member=headfirst


That sounds a lot like business practices from Dirty Leaf Cigars. Is that one of their subsidiaries?

"A man's character is told by what he does when nobody else is around."

"Peace is that brief glorious moment in history, when everybody stands around reloading" -- Thomas Jefferson


I had been quite happy with them up until the El Primer Mundo fiasco last month. Got a refund, but still not too pleased with them at the moment~!
Guru of Not Following the Rules

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When you are dead, you don't know that you are dead. It is difficult only for the others.
It is the same when you are stupid....


QuoteVroomp - 4/27/2016  8:11 PM

I had been quite happy with them up until the El Primer Mundo fiasco last month. Got a refund, but still not too pleased with them at the moment~!

There is no pleasure in having nothing to do; the fun is having lots to do and not doing it.  -- Andrew Jackson


That really sucks man... I hate hearing about companies not being able to follow through with what they would consider a contract with us... They would not allow us to back out if we placed an order.


This is somewhat common with Internet Sales...they don't inventory their stock and often say they have product available when they don't. The unsuspecting consumer tries to buy the product and then the order goes into limbo but as was said....the purchase goes through on their end and too many times the consumer gets left with an empty order and has to call in to verify what is going the order the order available...etc.  When I hit a wall like this I usually cancel the order and call my Credit Card Company to dispute the charge.  There is no reason in the world as to why when an order is put in that the inventory of that product reflects if it's available or these days is so easy to validate and put into the business model of any company that to tell a consumer what was told in this thread is ridiculous.

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