I am sure that most of our members are familiar with Smoke Inn
https://www.smokeinn.com/I wanted to share my recent experience with you.
I enjoy the Iconic Recluse OTGs, and finally decided to splurge on a box. Smoke Inn is doing a special where you get a free box of 9 Sidewinders (3 vitolas/ 3 blends) with any box of Iconics. I pulled the trigger and put in my order (along with an "FDA can Kiss my Ash" T-shirt).
It took a couple of days for the order to ship, but no big deal; sometimes stocks are low or other order processing issues take place. I got the shipping confirmation and waited for my box of yummies.
After a few days, the shipping info didn't update. So, I gave them a call and was told that the post office probably lost the package.
Here is the upshot. A new order is being sent my way via express shipping, and they sent me a generous gift certificate (worth about 20% of my original purchase).
Awesome service from a quality company