Unhappy experience with Nice Ash Cigars

Started by BlackIrish, 01/01/2011 06:15 PM

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lowpro75

#25
01/02/2011 11:15 AM
This doesn't surprise me as I recall they reneged on a price for some Padrons on "cigarsatyourprice".  I can't remember who the member was but it did rub me the wrong way.  Thanks for the heads up Eddie.
Guru of Sensitivity.  

The Herf of Havertown.

nwb

#26
01/02/2011 11:17 AM
Quotelowpro75 - 1/2/2011  12:15 PM

This doesn't surprise me as I recall they reneged on a price for some Padrons on "cigarsatyourprice".  I can't remember who the member was but it did rub me the wrong way.  Thanks for the heads up Eddie.

That was Mike (akira).  From what I remember, they didn't honor the first price but did give him a deal.
Chief of Shaft

Dave S.

#27
01/02/2011 11:28 AM
Quotelowpro75 - 1/2/2011  9:12 AM

That person was from hotash cigars.  Nice Ash Cigars is a regular cigar retailer that, while they may sell house brands (I'm not sure), but has never pushed them on this forum.

Thanks for the correction.
"There are not enough Indians in the world to defeat the Seventh Cavalry."

George Armstrong Custer

Cigary

#28
01/02/2011 07:49 PM
My Spidey Sense started tingling from the first day about this outfit but never got involved in hoopla...they went to nearly every board around and started advertising their site and while I thought things "looked" pretty good I kept watching and reading.  Their actions do not surprise me...they take no responsibility for their own actions of not keeping their site up to date and not honoring their pricing.  When you advertise something and then want to say later...Whoopsie...sorry that cigar/price is no longer available or it was quoted at the wrong price....c'mon man!  When a consumer orders what was on the site and gets invoiced about it guess what...as a company you own it and need to ensure whoever bought it gets what they ordered at the price they paid.

I grow tired of businesses who ensure that they are on every board to tout 'pricing' and then don't deliver because of a glitch...on their part.  I won't ever...ever...do business with any place that pulls this kind of stunt and every person I come in contact with will know how they do business.  Unless they correct this and honor the pricing on the order they are persona non grata...there are far too many reputable companies who deserve our business rather than one who hides  behind this kind of excuse.  Buyer Beware....

wescat

#29
01/08/2011 09:38 AM
Update: I sent emails to both niceashcigars and cigarsatyourprice back on 1/1/11 regarding this issue, asking that they resolve it. Never got a reply from either one. Feature that...
The second law chases us all.
In most realms, tranquility comes from ownership.
Order ensues when everyone totes their own water.  
Stand firm, and never let the bastards grind you down.  
Life's arc is primarily charted between ones ears.
Good judgment comes from experience, and a lot of that comes from bad judgment.
Heaven is where the police are British, the lovers French, the mechanics German, the chefs Italian, and it is all organized by the Swiss.
Hell is where the police are German, the lovers Swiss, the mechanics French, the chefs British, and it is all organized by the Italians.
Be Sunny ¦ Stay Frosty.

NES Tek

#30
01/08/2011 10:10 AM
Quotenwb - 1/2/2011  9:17 AM

Quotelowpro75 - 1/2/2011  12:15 PM

This doesn't surprise me as I recall they reneged on a price for some Padrons on "cigarsatyourprice".  I can't remember who the member was but it did rub me the wrong way.  Thanks for the heads up Eddie.

That was Mike (akira).  From what I remember, they didn't honor the first price but did give him a deal.

Yeah. He did get a good deal still, but way more than the original posted price.
"A good cigar is like tasting a good wine: you smell it, you taste it, you look at it, you feel it - you can even hear it. It satisfies all the senses." - Anonymous

"You play five years in a Jimmy Buffett cover band and see what your freakin' wardrobe looks like, butthole!" - gitfiddl

junglepete

#31
01/08/2011 11:11 AM
Quotewescat - 1/8/2011  10:38 AM

Update: I sent emails to both niceashcigars and cigarsatyourprice back on 1/1/11 regarding this issue, asking that they resolve it. Never got a reply from either one. Feature that...

My Update: No response whatsoever from my letter either.
Guru of Frugality

"It is your decisions, not your conditions that shape your life."  ~Tony Robbins~

junglepete

#32
01/13/2011 09:04 AM Last Edit: 01/13/2011 09:29 AM by junglepete
New Update:

Nice Ash has contacted me in response to my letter. They are currently making an effort to resolve this matter with Eddie. I will post their response here once things have been resolved.
Guru of Frugality

"It is your decisions, not your conditions that shape your life."  ~Tony Robbins~

gitfiddl

#33
01/13/2011 09:19 AM
Quotejunglepete - 1/13/2011  10:04 AM

New Update:

Nice Ash has contacted me in response to my letter. They are currently making an effort to resolve this matter with Eddie. I will post their response here onne things have been resolved.

I got the following response to my email this morning:

"Thank you for letting me know about the issue. I was not aware at the time that there was an issue. I have spoken with one of my employees about how this situation was handled in the first place and am currently having my IT personnel working on the issue on our site. I did not respond sooner to your email because I was hoping to speak with Edward first. I did leave him a voice mail over a week a go and have not heard back from him.

Best Regards,

David Kleehamer

Certified Retail Tobacconist

General Ash/ Accountant

www.NiceAshCigars.com

www.NiceAshNews.com

1-877-642-3274"

Self-appointed Guru of Pass Container Sizing,  All Things Midgetly Stripperish, and general "Stirrer of the Puddin'".

nwb

#34
01/13/2011 09:23 AM
Keep us posted.  I hope Eddie is ok - even if he is traveling, one would think he would be checking voicemails. :confused:
Chief of Shaft

Herfin' Chef

#35
01/13/2011 09:48 AM Last Edit: 01/13/2011 09:49 AM by Herfin' Chef
Nothing from niceashcigars.com for me.  Not until this blows over.  Embargo anyone?


"Happiness? A good cigar, a good meal, a good cigar and a good woman - or a bad woman; it depends on how much happiness you can handle." -George Burns
-w-  
(unofficial Man of War)

Stimulating the American economy...One cigar at a time

BlackIrish

#36
01/13/2011 10:16 AM
I didn't have reliable phone service in Mexico and didn't want to pay ridiculous roaming fees so I kept my phone off much of the time.  I did receive a vmail from Nice Ash which I'll return and I'll report back.
(__
  • ___{{{~[/B]

lowpro75

#37
01/13/2011 10:16 AM
Remember they run cigarsatyourprice.com as well.  I've been tempted to order from them a few times and put in a few bids that were rejected.
Guru of Sensitivity.  

The Herf of Havertown.

87North

#38
01/13/2011 10:37 AM
Quotelowpro75 - 1/13/2011  10:16 AM

Remember they run cigarsatyourprice.com as well.  I've been tempted to order from them a few times and put in a few bids that were rejected.

I would think you would be used to rejection... :confused:
Guru of "Sarcastic Wit and Folksy Wisdom"

lowpro75

#39
01/13/2011 11:33 AM
Quote87North - 1/13/2011  11:37 AM

Quotelowpro75 - 1/13/2011  10:16 AM

Remember they run cigarsatyourprice.com as well.  I've been tempted to order from them a few times and put in a few bids that were rejected.

I would think you would be used to rejection... :confused:
:lmao: I'm the Rodney Dangerfield of the cigar world.
Guru of Sensitivity.  

The Herf of Havertown.

87North

#40
01/13/2011 11:37 AM
:lmao:  :lmao:
Guru of "Sarcastic Wit and Folksy Wisdom"

nwb

#41
01/13/2011 11:40 AM
Quote87North - 1/13/2011  11:37 AM

Quotelowpro75 - 1/13/2011  10:16 AM

Remember they run cigarsatyourprice.com as well.  I've been tempted to order from them a few times and put in a few bids that were rejected.

I would think you would be used to rejection... :confused:

 :lmao:
Chief of Shaft

wescat

#42
01/14/2011 09:57 AM
Quotegitfiddl - 1/13/2011  9:19 AM

Quotejunglepete - 1/13/2011  10:04 AM

New Update:

Nice Ash has contacted me in response to my letter. They are currently making an effort to resolve this matter with Eddie. I will post their response here onne things have been resolved.

I got the following response to my email this morning:

"Thank you for letting me know about the issue. I was not aware at the time that there was an issue. I have spoken with one of my employees about how this situation was handled in the first place and am currently having my IT personnel working on the issue on our site. I did not respond sooner to your email because I was hoping to speak with Edward first. I did leave him a voice mail over a week a go and have not heard back from him.

Best Regards,

David Kleehamer

Certified Retail Tobacconist

General Ash/ Accountant

www.NiceAshCigars.com

www.NiceAshNews.com

1-877-642-3274"

I got the exact same email yesterday as well. So I wrote him back, asking if the issue has beed resolved to Eddie's satisfaction. I'll post any reply I get.
The second law chases us all.
In most realms, tranquility comes from ownership.
Order ensues when everyone totes their own water.  
Stand firm, and never let the bastards grind you down.  
Life's arc is primarily charted between ones ears.
Good judgment comes from experience, and a lot of that comes from bad judgment.
Heaven is where the police are British, the lovers French, the mechanics German, the chefs Italian, and it is all organized by the Swiss.
Hell is where the police are German, the lovers Swiss, the mechanics French, the chefs British, and it is all organized by the Italians.
Be Sunny ¦ Stay Frosty.

wescat

#43
01/14/2011 10:25 AM Last Edit: 01/14/2011 10:26 AM by wescat
I got a very fast reply:

"Kevin,

I left Edward a voice mail over a week ago and he has not called me back.

Best Regards,

David Kleehamer

Certified Retail Tobacconist

General Ash/ Accountant"
The second law chases us all.
In most realms, tranquility comes from ownership.
Order ensues when everyone totes their own water.  
Stand firm, and never let the bastards grind you down.  
Life's arc is primarily charted between ones ears.
Good judgment comes from experience, and a lot of that comes from bad judgment.
Heaven is where the police are British, the lovers French, the mechanics German, the chefs Italian, and it is all organized by the Swiss.
Hell is where the police are German, the lovers Swiss, the mechanics French, the chefs British, and it is all organized by the Italians.
Be Sunny ¦ Stay Frosty.

simcha

#44
01/14/2011 12:14 PM

One of the issues I admire with you the USA people is your customer attitude.

Here in the middle east (yes it is) we are acustomed that salerepresentative s**t on our heads & we comfort our self that will do it to some one else. The legend was that in the USA no one tries to cheat on you while selling & the cutomer is the king.

Sorry to find that we become nearer in ways that I would prefer to be as diiferent as ever.

Simcha

If you want shoot - shoot don't talk ; Il buono, il brutto, il cattivo

Hot Stuff x

#45
01/14/2011 12:48 PM
Quotesimcha - 1/15/2011  3:14 AM

One of the issues I admire with you the USA people is your customer attitude.

Here in the middle east (yes it is) we are acustomed that salerepresentative s**t on our heads & we comfort our self that will do it to some one else. The legend was that in the USA no one tries to cheat on you while selling & the cutomer is the king.

Sorry to find that we become nearer in ways that I would prefer to be as diiferent as ever.

Simcha


Competition in the marketplace is a wonderful thing.   As vendors compete for our $$$, if armed with knowledge we can avoid those vendors that are unsavory.  

The internet has done a lot to empower consumers.
LES
Guru of Morning Calm and Oriental Wisdom


_________________
"So I feel like I've cheated on a wife or long time lover... this is your damn fault Les, you sent me that first Tatuaje!!!!!!  You introduced us!!"  - Bob Cordell

"You got me started on both the Liberty and the Christian's Blend, Les. Now my kids won't be able to go to college." - Brlesq
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