QuoteBrlesq - 6/10/2011 9:21 AM
A few weeks ago I stumbled across this little boutique cigar website (out of Miami) and had the greatest customer service ever!
Charmedleaf.com only carries about 20 small boutique brands, most of which you've never heard of! They are also running a Free Shipping deal for the summer, so I thought I would try out a couple of new singles to see how I liked both the brands and the website.
Within 30 minutes of ordering, I received an email that my order was "awaiting fulfillment", and I thought OK, they don't have something in stock, no big deal. A couple of days later I got a second email that my order had shipped. But the big surprise was when it arrived only one week after I ordered: My order was DOUBLED and there was a note from Elissa Noyes, the owner, apologizing for the delay! "Your satisfaction is our number one priority, so we've doubled your order", she wrote. This is over-the-top the best and most unexpected customer service I have ever received! 
I haven't tried the cigars yet because I want to let them rest at least a few weeks, but I'll report back when I do. In the meantime, if you're looking for some new brands to try, give charmedleaf.com a visit. I know that I'll be going back!
Here's the link: http://www.charmedleaf.com/brands/
I had the almost the same experience. I placed an order on June 24. On June 28, I get the following message:
"Thank you for your recent order with Charmedleaf. We apologize for the delay in shipping and have included extra product in your order at no additional charge. Your satisfaction is our number one priority!
Thanks again for your business,
Elissa
Charmedleaf.com"
I sent Elissa a replay stating that, although appreciated, no extra product was necessary. They'd already given us Geeks 20% off, and they were paying the freight. With that, my little order came to $25.60. A day or two's delay wasn't going to bug me.
Then I noticed that they hadn't collected FL state sales tax; I'm in FL and every other intrastate online retailer does. I told her to go ahead and bill my card for the tax. She replied to the effect of No, they'd cover it, but appreciated me bringing it to their attention. It was a yet unnoticed glitch in their newly launched website (my order number was #144).
My purchase arrived today. The "extra product" was four additional cigars, different from those in the #1 sampler I'd ordered. So now, I have 9 sticks I've never smoked, most of which I've never heard of, but there ain't an ugly one in the bunch! I sure hope they get all the glitches worked out. I'm really looking forward to these cigars I've got and ordering more from them in the future.
