Elissa strikes again! I just got an order yesterday that I placed with her about 10 days ago (when she offered the 4th of July discount to us). When I placed the order, she immediately told me that some items were not in stock, and I was fine waiting. My order consisted of a bundle of Urbano Corojo Torpedos (tried these on my last order from Charmedleaf and loved them) and 8 singles of other cigars I have not tried.
So when I opened the box yesterday, she had shipped a nice box of Urbanos instead of the unbanded bundle, all my singles PLUS threw in 4 extra singles PLUS a Black Charmedleaf T shirt.
I emailed her yesterday and told her that she was over-the-top, and though the extras are appreciated, we want her to make a buck on her business as well. This is her response:
"Bruce,
Happy to hear you received your order! The idea of this site is, of course, to remain in business (i.e. make a profit), but to do this by absolutely putting the customer first. Period. So, when we can, we like to include "extras", particularly when a customer has to wait for an order to be shipped. Cigar Geeks has been wonderful! It is our pleasure to do business with such an awesome group of cigar aficionados.
Sincerely,
Elissa"
If only all retailers treated us this way! Big props (again!) to
Charmedleaf.com!
Geeks - If you haven't bought from
charmedleaf.com yet, you should go take a look!
